SAVANYA SAWANGJANG
Orlando,Florida
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
MW Delivery Inc
Portland, Oregon
01.2018 - 05.2019
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records
- Oversaw task delegation and performance for 20 direct
reports, as well as handling customers satisfaction
metrics and team budget
• Coordinated logistics for over 30 high profile companies
Communicated every week with the general manager on
matters relating to inventory records - Pack the supply request from each clinic and schedule
delivery for drivers - Form reports and presentations regarding the efficiency
of the Specimen from each clinic - Advanced computer skills in MS Office Suite and other
applications/systems.
Customer Service/Fine Dining Server
Din Tai Fung
Beaverton, Oregon
01.2023 - Current
- Worked as part of a team to ensure the highest quality dining experience for customers.
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and resolving any issues quickly.
- Successfully managed time by balancing multiple tables simultaneously while ensuring timely service for each guest.
- Demonstrated ability to work well under pressure in fast-paced environment.
Restaurant Shift Manager
Red Onion Thai cusine
Portland, Oregon
05.2020 - Current
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Increased revenue by 15% through effective cost control and strategic marketing initiatives.
Customer Service/ Sushi Server
Sushi Mazi
Portland, OR
10.2013 - 12.2022
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Recognize the type of fish and acknowledge the Taste and color to customers.
- Make suggestion to customer about the Alcohol, Sake and pairing with food for customers.
- Maintained knowledge of sushi menu and ingredients to offer optimal entrees and food items
Server/Bartender
Ruk Diew Cafe
Portland, Oregon
11.2022 - Current
- Developed strong working relationships with customers and staff.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Education
Bachelor's degree - applied science, technology management
Oregon institution of technology
Associate degree - computer information system
Portland community college
Skills
- Customer Service
- Microsoft Office
- Supply Management
- Office Management
- Billing
- Scheduling
- Relationship Building
- Workflow Optimization
- Product Development
- Project Leadership
- Positive and Professional
- Microsoft SQL
- Database Analysis
Certification
- Oregon liquor and cannabis commission Card
- Food handler Card
Contact
Ability to work and manage stakeholders independently., Microsoft office, Database, SQL, HTML., Project management., Strong analytical mind with problem solving., Ability to deal with ambiguity in defining activities independently., Order Accuracy, Check Payment Processing, Suggestive Selling, High-Volume Dining, Wine Service, Food Preparation and Safety, Seating Assignment Preparation, Food and Beverage Pairings, Special Dietary Requirements, Menu Memorization, Guest Relations Management, Wine and Liquor Service, Thai, Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the Server role at your company.
Languages
English
Native/ Bilingual
Thai
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service/Fine Dining Server
Din Tai Fung
01.2023 - Current
Server/Bartender
Ruk Diew Cafe
11.2022 - Current
Restaurant Shift Manager
Red Onion Thai cusine
05.2020 - Current
Office Manager
MW Delivery Inc
01.2018 - 05.2019
Customer Service/ Sushi Server
Sushi Mazi
10.2013 - 12.2022
Bachelor's degree - applied science, technology management
Oregon institution of technology
Associate degree - computer information system
Portland community college
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