Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Savina Braho

Rocky Hill,CT

Summary

Adept at managing diverse teams and streamlining operations, I significantly enhanced customer retention at Bank of Albania through exceptional service and trust-building. My background in medical assistance at Greater Hartford Women's Health showcases my proficiency in clinical documentation and ethical professionalism, underscoring my ability to tackle challenges and lead with empathy and efficiency.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Greater Hartford Women's Health
West Hartford, CT
02.2022 - 01.2024
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Restaurant Manager

Angie’s Pizza
Hebron, CT
01.2020 - 01.2021
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Carefully interviewed, selected, trained, and supervised staff.

Bank Teller

Bank of Albania
Tirana, Albania
09.2015 - 03.2017
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Handled various accounting transactions.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Call Agent

Teleperformance
Tirana, Albania
09.2014 - 09.2015
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Education

CCMA

Goodwin College
East Hartford, CT
10.2022

Nail Tech -

BS Palais
Tirana Albania
2015

High School -

Muhamed Gjollesha
Gjirokaster
2014

Skills

  • Customer Service
  • Inventory control and record keeping
  • Problem-solving skills
  • Professionalism and Ethics
  • Team Management
  • Clinical Documentation

Languages

Albanian
Native or Bilingual

Timeline

Medical Assistant

Greater Hartford Women's Health
02.2022 - 01.2024

Restaurant Manager

Angie’s Pizza
01.2020 - 01.2021

Bank Teller

Bank of Albania
09.2015 - 03.2017

Call Agent

Teleperformance
09.2014 - 09.2015

CCMA

Goodwin College

Nail Tech -

BS Palais

High School -

Muhamed Gjollesha
Savina Braho