Savina Easton
Joliet,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service/clerical position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Clerical Assistant
Trinity Services, Inc
New Lenox, IL
06.2021 - 12.2022
- Answering incoming calls
- Sending emails
- Copying/Scanning Files
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
- Responded to inquiries from callers seeking information.
- Set up offices and put together all HR documentation for new staff members.
Call Center Representative
Insight Global
Naperville, IL
01.2019 - 03.2021
- Answer calls for dyson customers, enter in information use microsoft excel fill out forms
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Receptionist
Crown Marketing
Joliet, IL
12.2018 - 02.2019
- Answered the phones and got customers set up with cable
Drive Thru Cashier
Taco Bell
Shorewood, IL
06.2015 - 10.2015
- Took orders in the stocked and cleaned the drive thru And helped make orders
Sales Associate
Ross Dress For Less
10.2015 - 12.2015
- I worked in ross all around the store as a cashier and on the sales floor and in the fitting room and in stock
Cahier/Customer Service
Party City
Naperville, IL
10.2014 - 10.2014
- Assisted customers in person
- Operated the cash drawer
Drive Thru Cashier
White Castle
Plainfield, IL
08.2014 - 09.2014
- Took orders in the stocked and cleaned the drive thru
Education
Diploma - General Studies
Plainfield High School
Plainfield, IL05.2014
Skills
- Customer Service
- Receptionist
- Filing
- Scheduling
- Billing
- Data Entry
- Customer Service Skills
- Computer Literacy (Less than 1 year)
- Typing (Less than 1 year)
- Microsoft Excel
- Office Experience
- Multi-line Phone Systems
- English
- Microsoft Access
- Medical records
- Windows
- Office Supplies and Inventory
- Client Correspondence
- Calendar Management
- Employee Timesheet Processing
- Office Organization
- Reviewing Time Sheets
- Microsoft Office
- Clerical Experience
- Paycheck Distribution
- Office Reception
- Call Transfers
Additional Information
- Authorized to work in the US for any employer
Timeline
Clerical Assistant
Trinity Services, Inc
06.2021 - 12.2022
Call Center Representative
Insight Global
01.2019 - 03.2021
Receptionist
Crown Marketing
12.2018 - 02.2019
Sales Associate
Ross Dress For Less
10.2015 - 12.2015
Drive Thru Cashier
Taco Bell
06.2015 - 10.2015
Cahier/Customer Service
Party City
10.2014 - 10.2014
Drive Thru Cashier
White Castle
08.2014 - 09.2014
Diploma - General Studies
Plainfield High School
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