Savitri Ramnarine
Schenectady,NY
Summary
Dedicated Patient Access Representative with strong skills in customer service, insurance verification, and HIPAA compliance. Proven ability to enhance patient experiences and streamline processes.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Orthony
Schenectady, NY
04.2019 - Current
- Coordinated patient scheduling and registration processes, ensuring timely access to care.
- Managed insurance verification and pre-authorization processes to enhance operational efficiency.
- Assisted patients with inquiries regarding eligibility, benefits, and financial obligations.
- Streamlined check-in procedures, improving patient flow and reducing wait times.
- Trained new staff on patient access protocols and system navigation for improved performance.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Strengthened relationships with insurance providers, facilitating swift resolution of coverage queries.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Bank of America
Cashiering
Schenectady, NY
05.2015 - 12.2018
- Transaction Processing: Accurately handling deposits, withdrawals, loan payments, and cashing checks.
- Cash Handling & Balancing: Managing a cash drawer, counting currency, and reconciling all transactions at the end of the shift.
- Customer Service: Greeting customers, answering inquiries, and resolving issues promptly.
- Compliance & Security: Adhering to bank policies, including Know Your Customer) rules, regulatory holds Regulation and identifying suspicious activity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Product Promotion: Identifying customer needs and recommending banking products like, savings accounts, and credit cards.
- Operational Support: Processing, scanning, or filing paperwork and managing coin/currency inventory.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized and detail-oriented with a strong work ethic.
Shift Supervisor
Rite Aide Pharmacy
Jersey City, NJ
03.2006 - 03.2015
- Assisted in daily operations to ensure smooth workflow across shifts.
- Monitored team performance and provided feedback to enhance efficiency.
- Trained new staff on safety protocols and operational procedures.
- Supported inventory management through accurate stock counts and reporting.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Coordinated merchandising, promoted new products and increased brand awareness.
Education
Associate of Arts - Accounting
Bryant & Stratton College
NY04-2023
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Phone and email etiquette
- Problem-solving
- Payment processing
- Post-discharge care coordination
- Medical billing
- Customer follow-up
- Verbal and written communication
- Electronic health records
- Intake assessment
- Records maintenance
Timeline
Patient Access Representative
Orthony
04.2019 - Current
Bank of America
Cashiering
05.2015 - 12.2018
Shift Supervisor
Rite Aide Pharmacy
03.2006 - 03.2015
Associate of Arts - Accounting
Bryant & Stratton College