Vici Dialer
Sawera Mukhtar
Customer Sales Representative
Lahore,Punjab
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Summary
Excellent interpersonal communication skills and attention to detail. Uses problem-solving skills and multi-tasking while demonstrating high level of accuracy. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Representative
Vortex Communication
Lahore, Punjab
09.2020 - 05.2023
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Conducted surveys to determine customer opinion of products and services.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Quality Analyst
Orion IT
Lahore, Punjab
02.2019 - 04.2020
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Consulted manuals and process documents to investigate malfunctions.
- Defined and implemented quality initiatives to reduce risk.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Sales Executive in Credit Cards Department
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Bachelor of generic Nurisng - Nursing Education
11.2020 - Current
Skills
Strategic planning
Retention strategies
Customer Relations
Multitasking Abilities
Written Communication
Critical Thinking
Teamwork and Collaboration
Network development
Revenue Generation
Lead prospecting
Quality assurance
Software
360 DIaler
Open Phone
Gotocom
Skype
AT&T Portal
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Ittefaq School of Nursing - Bachelor of generic Nurisng, Nursing Education
11.2020 - Current
Customer Representative - Vortex Communication
09.2020 - 05.2023
Quality Analyst - Orion IT
02.2019 - 04.2020
Sales Executive in Credit Cards Department -