Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline

Sawera Mukhtar

Customer Sales Representative
Lahore,Punjab
The problem is not to find the answer; it’s to face the answer.
Terence McKenna

Summary

Excellent interpersonal communication skills and attention to detail. Uses problem-solving skills and multi-tasking while demonstrating high level of accuracy. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Customer Representative

Vortex Communication
Lahore, Punjab
09.2020 - 05.2023
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained and managed customer files and databases.
  • Conducted surveys to determine customer opinion of products and services.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Quality Analyst

Orion IT
Lahore, Punjab
02.2019 - 04.2020
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Developed and maintained quality assurance procedure documentation.
  • Consulted manuals and process documents to investigate malfunctions.
  • Defined and implemented quality initiatives to reduce risk.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

Sales Executive in Credit Cards Department

  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Gained extensive knowledge in data entry, analysis and reporting.

Education

Bachelor of generic Nurisng - Nursing Education

Ittefaq School of Nursing, Model Town, Lahore
11.2020 - Current

Skills

Strategic planning

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Software

Vici Dialer

360 DIaler

Open Phone

Gotocom

Skype

AT&T Portal

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Ittefaq School of Nursing - Bachelor of generic Nurisng, Nursing Education
11.2020 - Current
Customer Representative - Vortex Communication
09.2020 - 05.2023
Quality Analyst - Orion IT
02.2019 - 04.2020
Sales Executive in Credit Cards Department -

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Sawera MukhtarCustomer Sales Representative