Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sawika Samranchit

Sacramento,CA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Drunken Noodles
09.2024 - Current
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Owner

Amazing Thai Cuisine
01.2022 - 06.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Oversaw food preparation and monitored safety protocols.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.

Server

Calistoga Thai Kitchen
01.2017 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Bachelor of Science - Animal Science

Kasetsart University
Thailand

No Degree - Dental Assistant

UEI College
Sacramento, CA

Tessaban 6
Thailand
01-2016

Skills

  • Strong work ethic
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Team collaboration
  • Wine service
  • Multitasking and organization
  • Calm demeanor
  • Dining customer service
  • Team member support
  • Positive and professional
  • Problem-solving

Certification

food handlers certificate

first aid certificate

CPR certificate

Languages

English
Full Professional
Thai
Native or Bilingual

Timeline

Server

Drunken Noodles
09.2024 - Current

Owner

Amazing Thai Cuisine
01.2022 - 06.2024

Server

Calistoga Thai Kitchen
01.2017 - 01.2021

Bachelor of Science - Animal Science

Kasetsart University

No Degree - Dental Assistant

UEI College

Tessaban 6

Similar Profiles

CREATE PROFILE