Summary
Overview
Work History
Education
Skills
Certification And Education
Timeline
Generic

Sayber Cloud

columbus

Summary

Customer-focused support and operations professional with 16 + years customer service experience delivering high-quality client care in fast-paced environments. Skilled in managing customer communications, resolving issues, coordinating schedules, and maintaining strong client relationships. Known for empathy, clear communication, and problem-solving. Seeking a remote Customer Support / Customer Care / Customer Service Representative role where customer satisfaction and service excellence are priorities.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Connected Kitchens
Columbus, Ohio
05.2023 - 08.2025
  • Served as a primary point of contact for vendors, partners, and internal teams to ensure smooth daily operations
  • Responded to service issues, operational concerns, and time-sensitive requests with professionalism and urgency
  • implemented standardized workflows that improve service consistency and reduced errors
  • managed high-volume operations while maintaining a strong customer-first mindset
  • collaborated cross-functionally to improve offerings based on customer feedback and performance data

Lead Pastry Chef

Gull Lake Country Club
Richland, MI
02.2021 - 03.2023
  • Delivered high-quality service experiences for members and guests in a hospitality-driven environment
  • coordinated large-scale events serving up to 350 guests, ensuring accuracy, timeliness, and satisfaction
  • Supported training and onboarding of staff to maintain consistent service standards
  • Monitored inventory, resolved supply issues, and supported cost efficiency initiatives

Freelance Chef

Sayber’s Cooking
Columbus, OH
02.2020 - Current
  • Served as primary customer contact, managing client inquiries, bookings and follow-up communication
  • Consulted with clients to understand needs, set expectations, and resolve concerns proactively
  • Managed scheduling timelines, and service logistics while maintaining clear, timely communication
  • Built long-term client relationships through reliability, responsiveness, and personalized service
  • Maintained detailed client records, budgets, and service documentation

Education

Associate of Applied Science - Culinary Arts & Sustainable Food Systems

Kalamazoo Valley Community College
12.2017

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Customer Support & Client Care
  • Scheduling & Coordination
  • Email, Chat, & Phone Support
  • Relationship Building & Retention
  • Remote-Ready & Self-Directed
  • Attention to detail

Certification And Education

Kalamazoo Valley Community College, Associate of Applied Science in Culinary Arts & Sustainable Food Systems, 2015-11-01, 2017-12-01

Timeline

Restaurant Manager

Connected Kitchens
05.2023 - 08.2025

Lead Pastry Chef

Gull Lake Country Club
02.2021 - 03.2023

Freelance Chef

Sayber’s Cooking
02.2020 - Current

Associate of Applied Science - Culinary Arts & Sustainable Food Systems

Kalamazoo Valley Community College