Saydee Orihuela
Ogden,UT
Summary
Dynamic professional with over ten years of expertise in customer service and sales management, including significant contributions at McKell's Photography. Demonstrated proficiency in problem management and effective communication, enhancing client engagement and streamlining processes. Skilled negotiator and strategist, implementing marketing initiatives that foster business growth and elevate customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Owner
McKell's Photography
12.2023 - Current
- Developed marketing strategies to promote photography services and attract clients.
- Oversaw scheduling and coordination of photo shoots for various events.
- Maintained equipment and ensured all photography gear was in working order.
- Handled financial management, including budgeting and expense tracking for the business.
- Determined pricing for products or services based on costs and competition.
Accounts Receivable Dispatcher Specialist
Quick Quality Plumbing
American Fork, UT
08.2023 - Current
- Created and distributed invoices to internal departments for services rendered and goods provided.
- Maintained detailed records of outstanding internal balances and monitored aging of receivables.
- Followed up with internal departments to ensure timely invoice payments and addressed overdue balances.
- Identified opportunities to streamline internal billing processes, enhancing efficiency and minimizing outstanding balances.
Service Advisor
JERRY SEINER DEALERSHIPS
Salt Lake City, UT
07.2020 - 08.2023
- Advised customers on vehicle care and importance of adhering to manufacturers' specifications.
- Provided accurate written cost estimates for labor and parts.
- Collaborated with mechanics to ensure timely and correct completion of repairs.
- Explained complex technical issues in simple, understandable terms for customers.
Service Advisor
Larry H Miller Lexus of Lindon
Lindon, UT
11.2019 - 03.2020
- Advised customers on vehicle issues requiring resolution.
- Provided warranty claims information and verified warranty status.
- Presented recommendations for upcoming services based on vehicle needs.
- Contacted new Lexus owners to schedule service appointments for promised maintenance.
Service Advisor
Ken Garff Honda of Orem
Orem, UT
08.2018 - 11.2019
- Advised customers on necessary vehicle repairs and issues needing attention.
- Provided warranty claims assistance and clarified warranty status for vehicles.
- Presented recommendations for due services based on vehicle assessments.
Customer Service Billing Agent
The Results Company
Provo, UT
10.2016 - 08.2018
- Educated customers and their monthly bills.
- Provided customers with the ability to lower their bill by upgrading their service.
- Presents the ability to upgrade their services to get sales.
Education
Certificate - Dental Assisting
Utah Valley Dental Assisting School
Orem, UT03.2018
High School Diploma -
Cheyenne High School
North Las Vegas, NV05-2014
Skills
- Problem management (seven years)
- Negotiation
- Sales management (seven years)
- Customer service (ten years)
- Marketing
- Administrative experience
- Data entry (five years)
- Effective communication
Certification
- Certified Dental Assistant March 2018 to Present
- ASE Parts Specialist Certification
- ASE Automobile Service Consultant Certification
- Hazmat
Timeline
Business Owner
McKell's Photography
12.2023 - Current
Accounts Receivable Dispatcher Specialist
Quick Quality Plumbing
08.2023 - Current
Service Advisor
JERRY SEINER DEALERSHIPS
07.2020 - 08.2023
Service Advisor
Larry H Miller Lexus of Lindon
11.2019 - 03.2020
Service Advisor
Ken Garff Honda of Orem
08.2018 - 11.2019
Customer Service Billing Agent
The Results Company
10.2016 - 08.2018
Certificate - Dental Assisting
Utah Valley Dental Assisting School
High School Diploma -
Cheyenne High School