Saylin Ramos Machin
Naples,FL
Summary
Dedicated Patient Representative with a proven track record of delivering superior support to patients, offering reliable guidance on insurance coverage, finance options, and documentation requirements. Proficient in scheduling and database management to enhance communication efficiency and reduce backlogs. Skilled at identifying client needs to optimize engagement strategies and elevate service standards.
Overview
1
1
year of professional experience
Work History
Patient Access Representative
Bascom Palmer Eye Institute
04.2023 - Current
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
Technician - Commerce And Gastronomy
IP Ramon Paz Borroto
La Habana, Cuba06.2005
Skills
- Multitasking and Organization
- HIPAA Compliance
- Patient check-in
- Appointment Scheduling
- Patient Registration
- Documenting and Recording Information
- Phone and Email Etiquette
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Patient Access Representative
Bascom Palmer Eye Institute
04.2023 - Current
Technician - Commerce And Gastronomy
IP Ramon Paz Borroto
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