Mayra Landaverde
Naples
Summary
Driven professional with a proven track record at Bascom Palmer Eye Institute, enhancing customer satisfaction and company reputation through exceptional customer service and support. Skilled in customer relations and data entry proficiency, adept at resolving complaints and improving client services. Demonstrates a goal-oriented mindset with a focus on achievements, not tasks.
Overview
4
4
years of professional experience
Work History
Clinical Business Operations Representative Naples
Bascom Palmer Eye Institute
05.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Receptionist
Tiago Title
09.2020 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Associate of Science - Medical Assistant And X-ray Technician
Heritage Institute
Fort Myers, FL06.2012
High School Diploma -
Palmetto Ridge High School
Naples, FL06.2010
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Services
- Telephone reception
Timeline
Clinical Business Operations Representative Naples
Bascom Palmer Eye Institute
05.2023 - Current
Receptionist
Tiago Title
09.2020 - 04.2023
Associate of Science - Medical Assistant And X-ray Technician
Heritage Institute
High School Diploma -
Palmetto Ridge High School
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