Sayra Castilla

• Completed patient referrals to other medical specialists.
• Maintained current and accurate medical records for patients.
• Transcribed phone messages and relayed to appropriate personnel.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Organized paperwork such as charts and reports for office and patient needs.
• Printed prescription requests and queries in compliance with practice protocol.
• Invoiced patients accurately in line with charging guidelines.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Monitored patients for reactions and verified sample quality.
• Centrifuged blood samples as outlined in clinical protocols.
• Reviewed patient records for accuracy and completeness.

. Drew from 20 to 55 patients daily, provided excellent customer service skills, and worked in a team player environment.

• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Documented vital signs and health history for patients in clinic and hospital environments.

. Phone Triage, Venipuncture, EKG .

Took patient vital signs, venipuncture, ECG recording, Documented on patient charts.