SAYRA NUNEZ SPENCER
Hallandale
Overview
10
10
years of professional experience
Work History
RETAIL SUPERVISOR-PARTS DEPARMENT
CRAIG ZINN AUTOMOTIVE GROUP
North Miami
03.2022 - 05.2026
- Trained and mentored new staff on customer service standards.
- Managed inventory levels to prevent stock shortages and overages.
- Assisted customers in selecting vehicle parts and addressing inquiries.
- Implemented promotional displays to enhance product visibility.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Coordinated restocks to keep retail displays organized and full for customers.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Increased sales by optimizing in-store promotional strategies.
- Contributed to merchandising ideas at team meetings to increase sales.
- Worked closely with vendors to negotiate pricing contracts that provided the best value for the company.
SENIOR CASE MANAGER
SAFE HORIZON
The Bronx
08.2019 - 03.2022
- Coordinated comprehensive case management for clients facing domestic violence.
- Developed individualized service plans addressing client needs and goals.
- Advocated within Safe Horizon and Family Justice Center, collaborating with external entities such as Bronx DA's Office/NYPD to secure client resources.
- Facilitated client access to community resources and support services, enhancing overall support network.
- Conducted regular follow-ups to monitor client progress and adjust services, ensuring alignment with client goals.
- Assisted clients with housing matters such as safety transfers or shelter placement.
- Provided proper referrals based on the client's needs.
- Provided general information about Family Court, Criminal Court, and Criminal Justice.
INTAKE SPECIALIST/CASE MANAGER
SAFE HORIZON
The Bronx
11.2018 - 08.2019
- Conduct a brief intake to assess the client's needs and provide a proper referral.
- Greeted clients and provided them with information about the center at the time of their arrival.
- Checked clients into the database upon their arrival at the Family Justice Center.
- Connected the client to the staff members of the Family Justice Center or the Assistant District Attorney.
- Ensured that the clients were in a safe and comfortable space.
CASE MANAGER
ACACIA NETWORK
07.2017 - 11.2018
- Conducted intake assessments and gathered general information about the new intakes at the facility.
- Met with clients assigned to caseload weekly and assisted in progressing them towards independent living.
- Assisted the clients in completing applications for public services such as public assistance, health insurance, housing subsidies, or SSD/SSI.
- Follow up with any client who had been transferred to a medical /psychiatric/rehabilitation facility.
- Assisted the clients with housing search and completed supportive housing applications.
- Escorted disabled clients to any medical or legal appointment.
- Submission of weekly reports where it displays the information and status of all assigned clients.
TEACHER ASSISTANCE
SPANISH IMMERSION WORKSHOP
08.2016 - 08.2017
- Supported teachers in developing engaging lesson materials and interactive classroom activities.
- Supported students in language acquisition and cultural immersion experiences.
- Instructed children to develop their fine and gross motor skills through different activities.
- Enforced classroom rules and promoted a safe, nurturing environment for children to thrive.
- Developed a comprehensive class guide to document completed activities and lesson progress.
- Coordinated projects based on lesson themes to ensure alignment with educational goals.
- Collaborated with director and teacher to coordinate classes and ensured timely communication of important events and updates.
Education
MASTER'S IN HUMAN RESOURCES-MBA -
EUDE
SPAIN02-2022
BACHELOR'S IN PSYCHOLOGY -
PUCMM
DOMINICAN REPUBLIC06-2016
Skills
- Inventory management
- Replenishment coordination
- Sales development
- Supplier management
- Customer service management
- Customer assistance
- Needs assessment
- Problem solving
- Visual merchandising
- MS Office
- Excel
- Attention to detail
- Organized
- Observant
Languages
Spanish
Native/ Bilingual
Timeline
RETAIL SUPERVISOR-PARTS DEPARMENT
CRAIG ZINN AUTOMOTIVE GROUP
03.2022 - 05.2026
SENIOR CASE MANAGER
SAFE HORIZON
08.2019 - 03.2022
INTAKE SPECIALIST/CASE MANAGER
SAFE HORIZON
11.2018 - 08.2019
CASE MANAGER
ACACIA NETWORK
07.2017 - 11.2018
TEACHER ASSISTANCE
SPANISH IMMERSION WORKSHOP
08.2016 - 08.2017
MASTER'S IN HUMAN RESOURCES-MBA -
EUDE
BACHELOR'S IN PSYCHOLOGY -
PUCMM