SAYRHE DUSSECK
Elmont,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Operations/security Agent
Challenge Airlines
02.2024 - Current
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Inspect compagnie equipments, ensure operations runs safely and in a timely manner.
- Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
- Inspected cargo handling equipment regularly to identify maintenance or safety concerns.
- Managed team of cargo handlers with focus on maximum productivity and performance.
- Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
- Maintain and secure classified documents
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
Flight Attendant
Endeavor Air
12.2022 - 08.2023
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Assisted passengers in boarding and deplaning aircraft.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Ground Service Ramp Agent
Alliance Ground International
08.2020 - 12.2022
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
Package Handler
UPS
10.2020 - 12.2020
- Proved successful working within tight deadlines and fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Built strong relationships with customers and vendors through excellent customer service.
Education
High School Diploma -
Sewanhaka High School
Floral Park, NY06.2019
Skills
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
- Positive Customer Engagement
- Service Quality
- Safety Procedures
- Active Learning
- Safety Demonstrations
- Surveillance monitoring
- Risk assessment
- Communication skills
- Team collaboration
- Situation awareness
- Safety procedures
- Flexibility
Education
Garden City, NY
Contact
Elmont, NY 11003
Timeline
Operations/security Agent
Challenge Airlines
02.2024 - Current
Flight Attendant
Endeavor Air
12.2022 - 08.2023
Package Handler
UPS
10.2020 - 12.2020
Ground Service Ramp Agent
Alliance Ground International
08.2020 - 12.2022
High School Diploma -
Sewanhaka High School
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