Saysha Wilson
Summary
Results-driven foodservice and operations leader with 10+ years of experience managing multi-site accounts, driving customer satisfaction, and optimizing performance in healthcare and education sectors. Proven ability to build strong client relationships, increase operational efficiency, and collaborate cross-functionally to deliver results. Skilled in sales support, vendor management, and data-driven decision-making. Seeking to leverage expertise in customer engagement and business growth as a Territory Manager.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Territory Manager- Food Services
Sodexo – Harmony Charter Schools
DFW/Waco
01.2025 - Current
- Manage daily food service operations across 19 school locations, ensuring consistent service delivery and compliance with national nutrition standards in accordance with health and safety regulations.
- Build and maintain relationships with school leadership and nutrition teams, acting as a primary point of contact for client needs
- Coordinate with vendors to ensure timely product ordering, delivery, and inventory availability
- Identify operational gaps and implement solutions to improve service efficiency and customer satisfaction
- Support cost control initiatives and purchasing strategies across multiple sites
- Developed and implemented menu plans aligned with nutritional guidelines and student preferences.
Assistant Director of Patient Services
Aramark Healthcare-Baylor Scott & White
Irving, TX
01.2020 - 01.2025
- Directed daily operations and financial performance for a large-scale foodservice department
- Partnered with cross-functional teams to enhance customer experience and service delivery
- Led initiatives that improved patient satisfaction by 35%, leveraging data and performance tracking
- Reduced employee turnover from 30% to 2.5% through improved onboarding and engagement strategies
- Investigated and resolved service issues, ensuring high customer retention and satisfaction
- Managed KPIs to identify growth opportunities and operational improvements
- Collaborated with vendors and internal teams to ensure product availability and service continuity
Patient Services Manager
Aramark Healthcare- Baylor Scott & White
Dallas, TX
01.2016 - 01.2020
- Oversaw operations for a 914-licensed patient bed hospital, managing a team of 120+ employees
- Maintained strong interdepartmental relationships to deliver consistent customer service
- Managed purchasing, inventory, and vendor coordination
- Led hiring, training, and performance management initiatives
- Ensured compliance with food safety and regulatory standards
Food Service Supervisor/ Dietetic Tech
Aramark Healthcare-Baylor Scott & White
Dallas, TX
01.2015 - 01.2016
- Provided customer support and resolved service escalations
- Assisted in nutrition planning and collaborated with dietitians
- Supervised staff and supported daily operations
Lead Retail Consultant
Sprint
Cedar Hill, TX
01.2012 - 01.2015
- Delivered consultative sales solutions, consistently exceeding sales and customer satisfaction goals
- Built strong customer relationships through personalized service and product recommendations
- Led product launches and trained team members on new technology
- Resolved billing and technical issues to maintain customer loyalty and retention
Education
MBA - Business Administration And Management
Texas A&M-Commerce
Commerce, TX05-2023
BS - Family & Consumer Science (Nutrition)
Lamar University
Beaumont, TX01-2011
Skills
- Account Management & Client Relations
- Sales Support & Business Development
- KPI Tracking & Performance Improvement
- Vendor & Supply Chain Coordination
- Customer Retention & Satisfaction
- Cross-Functional Collaboration
- Conflict Resolution & Problem Solving
- CRM Systems (Salesforce)
- Foodservice Operations & Compliance
Affiliations
- Mentor, Girls Inc.
- Member, Aramark LEAD & Young Professionals
Certification
- ServSafe Manager Certification
- Certified Dietary Food Manager
Timeline
Territory Manager- Food Services
Sodexo – Harmony Charter Schools
01.2025 - Current
Assistant Director of Patient Services
Aramark Healthcare-Baylor Scott & White
01.2020 - 01.2025
Patient Services Manager
Aramark Healthcare- Baylor Scott & White
01.2016 - 01.2020
Food Service Supervisor/ Dietetic Tech
Aramark Healthcare-Baylor Scott & White
01.2015 - 01.2016
Lead Retail Consultant
Sprint
01.2012 - 01.2015
MBA - Business Administration And Management
Texas A&M-Commerce
BS - Family & Consumer Science (Nutrition)
Lamar University
TECHNICAL SKILLS
Salesforce, Microsoft Excel, Word, PowerPoint, CBORD, Eclipsys, Kronos, UKG, Epic