Jordan Monge
Tyler,TX
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Memorial Hermann Medical Group
Cypress , TX
03.2024 - 06.2024
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Administered injections, medications and treatments as directed by the physician.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
Medical Assistant
Next Level Urgent Care
Houston, TX
10.2022 - 09.2023
- Sanitize, restock, and organize exam rooms and medical equipment. Direct patients to exam rooms, fielded questions, recorded information such as patient history, vital statistics, laboratory results in the medical record, injection administration, blood draws, EKG, blood glucose levels, urinalysis and prepared for physician examinations.
- verify patient insurance coverage and collect required co-payments,answered telephone calls to offer office information, and questions, and direct calls to staff, scheduled appointments, register patients
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Registered Behavioral Therapist
Action Behavior Centers
Houston, TX
02.2022 - 09.2022
- Registered behavioral technician supports and implement patient care plans prepared by board-certified behavioral analysts. They provide ABA interventions that promote socially acceptable alternative behaviors and help clients build and improve communication, social interactions and problem solving skills.
- Implemented evidence-based teaching strategies for individuals with ASD to improve language, social skills, self-help skills, and academic performance.
- Collected information about clients through interviews, observation, or tests.
Case Manager
Hands of Healing
Houston, TX
02.2021 - 02.2022
- Conducted home visits to assess the safety of living environments for clients.
- Reviewed treatment plans against individual goals and healthcare standards.
- Transitioned clients to different providers based on progress or needs.
- Maintained accurate case records and documentation according to agency guidelines.
- Monitored client progress through regular follow-up contacts.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Intern
Department of Family and Children Services
Houston, TX
06.2019 - 08.2019
- Clinical interns work with clinical teams caring for clients affected by child abuse and neglect. Clinical interns have the opportunity to work in assessment, crisis intervention, case management, and treatment services.
Caregiver
Oak Hills Terrace
Tyler, TX
06.2016 - 08.2018
- Assisted clients with maintaining good personal hygiene.
- Assisted with meal planning to meet nutritional plans.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
Education
Bachelor of Science - Social Work
Prairie View A & M University
Prairie View, TX08-2019
Skills
- EMR History- EPIC, Care4, Athena, Touchworks
- HIPAA Compliance
- Phlebotomy
- Medical Terminology
- Patient Scheduling/Payment Collection
- Procedure Assistance
- Patient-focused care
- CPR
- Lab equipment calibration
- Immunization Administration
Accomplishments
- All 4 years of College I was on the Deans List & Honor Roll
Certification
AHA - CPR Certified
Registered Behavioral Technician Certification
Languages
Spanish
Limited
References
References available upon request.
Timeline
Medical Assistant
Memorial Hermann Medical Group
03.2024 - 06.2024
Medical Assistant
Next Level Urgent Care
10.2022 - 09.2023
Registered Behavioral Therapist
Action Behavior Centers
02.2022 - 09.2022
Case Manager
Hands of Healing
02.2021 - 02.2022
Intern
Department of Family and Children Services
06.2019 - 08.2019
Caregiver
Oak Hills Terrace
06.2016 - 08.2018
Bachelor of Science - Social Work
Prairie View A & M University