Samantha Bowles
Independence,MO
Summary
Motivated and driven employee focused on helping the team by tackling any challenge. Proficient in loading and unloading equipment, applying treatments and folding loads. Remarkable work ethic with good prioritization and multitasking abilities.
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
15
15
years of professional experience
Work History
General Manager
Highgate Hotels
Independence, MO
04/17/23 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
General Manager
KMI Management
Sidney, NE
10.2019 - 04.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Equis Hospitality Management LLC
Saint Louis, MO
11.2015 - 09.2019
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Encouraged, trained and disciplined employees to maximize performance
- Responsible for Human Resources: benefits, hiring, terminating and orientations
- Forecasted daily, weekly and monthly to accomplish budgeted revenues
- Delivered exceptional client experiences with hands-on leadership of front line associates and area managers
Front Desk Manager
Equis Hospitality Management LLC
Saint Louis, MO
01.2013 - 11.2015
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Monitored reservations to track incoming parties and special events
- Managed customer complaints and rectified issues to complete satisfaction
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Managed all front desk operations for busy high-volume hotel
- Handled all invoicing, check processing, AR and taxes for the hotel
- Oversaw the training for all departments
Housekeeper
Equis Hospitality Management LLC
Saint Louis, MO
09.2011 - 01.2013
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
- Maintained exceptional guest satisfaction by working closely with general manager and reporting feedback from customers
Laundry Manager
Hillside Manor Healthcare And Rehab Center
Saint Louis, MO
04.2009 - 09.2011
- Cleaned and assisted with preventive maintenance of washers, dryers and other equipment
- Collected soiled linens and clothing and delivered clean loads by using carts
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Education
Some College (No Degree) - Clinical Laboratory Science
St. Louis University
St. Louis, MOHigh School Diploma -
Ritenour High School
Overland, MO2004
Skills
- Managing deliveries
- Maintaining safety practices
- Updating logs
- Operating equipment
- Inventory coordination
Accomplishments
Access Edge Certified
CPO Certified
Operational Excellence Certified with Marriott
Residence Inn, Towneplace Suites and Fairfield Inn GM Certified
Timeline
General Manager
KMI Management
10.2019 - 04.2023
General Manager
Equis Hospitality Management LLC
11.2015 - 09.2019
Front Desk Manager
Equis Hospitality Management LLC
01.2013 - 11.2015
Housekeeper
Equis Hospitality Management LLC
09.2011 - 01.2013
Laundry Manager
Hillside Manor Healthcare And Rehab Center
04.2009 - 09.2011
General Manager
Highgate Hotels
04/17/23 - Current
Some College (No Degree) - Clinical Laboratory Science
St. Louis University
High School Diploma -
Ritenour High School
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