Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Scarlet Santos

Philadelphia,PA

Summary

Compassionate and service-oriented professional with extensive experience in customer service and client interaction. Skilled in managing schedules, providing detailed information about services, and ensuring a welcoming environment for clients. Recognized for effective communication and conflict resolution, contributing to an enhanced client experience. I am a customer focused professional with a strong ability to listen, solve problems, and create positive experiences in every interaction. Known for staying calm under pressure, communicating clearly, and resolving concerns efficiently while maintaining a friendly and respectful approach. I'm reliable, adaptable, and motivated to represent a company with professionalism while building trust and long-term customer satisfaction.

Overview

3
3
years of professional experience

Work History

Receptionist

Vision Optics
03.2025 - 10.2025
  • Greeted clients and pets, ensuring a smooth check-in process.
  • Managed appointment scheduling and maintained organized staff calendars.
  • Resolved customer concerns and communicated effectively with clients.

Direct Support Professional

Bancroft School
02.2024 - 03.2025
  • Developed personalized care plans and documented progress to ensure compliance.
  • Monitored client interactions and provided strategies to encourage positive outcomes.
  • Maintained a clean and organized environment to support client well-being.

Early Morning Stocker

Ross Dress for Less
02.2023 - 12.2023
  • Maintained cleanliness and safety standards throughout store and stock areas.
  • Trained new employees on procedures and safety protocols.
  • Organized stockroom to enhance inventory management and accessibility.

Education

High School Diploma -

International Christian Highschool
Philadelphia, PA
06.2024

Skills

  • Customer service
  • Empathy and patience
  • Attention to detail
  • Schedule management
  • Conflict resolution
  • Team collaboration
  • Reliability and punctuality
  • Verbal and written communication
  • Friendly and positive attitude

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Vision Optics
03.2025 - 10.2025

Direct Support Professional

Bancroft School
02.2024 - 03.2025

Early Morning Stocker

Ross Dress for Less
02.2023 - 12.2023

High School Diploma -

International Christian Highschool