Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Scarleth Elieth Rodriguez De Ross

Nicaragua,Managua

Summary

Motivated Waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

24
24
years of professional experience

Work History

Waiter

Norwegian Cruise Line
Miami, FL
03.2018 - Current
  • Greeted guests and answered questions about menu items.
  • Provided excellent customer service to ensure repeat customers.
  • Brought food and beverages to tables in a timely manner.
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.
  • Informed customers of daily specials in an engaging manner.

Waiter

Norwegian Cruise Line
Miami, FL
10.2011 - 08.2015
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.

Teacher

Escuela Menoca Primary School
01.2005 - 12.2009
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.

Customer Service Translator

Saytell Call Center
06.2000 - 04.2004
  • Created and maintained customer service policies and procedures, contributing to improved customer retention.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Instituto Nacional De Bluefield Treinta De Octubre
Bluefields, Nicaragua
11.2004

Skills

  • Dining Room Cleaning and Upkeep
  • Safe Alcohol Service
  • Chemical Storage
  • Wine and Liquor Service
  • Dietary Knowledge
  • Machinery Upkeep
  • Plan, organize and lead activates for groups
  • Explaining rules and enforcing safety measures to prevent and accidents or injury
  • Modify activities to suit any specific group of all ages
  • Good communication
  • Patience

Languages

English
Professional
Spanish
Professional

Timeline

Waiter

Norwegian Cruise Line
03.2018 - Current

Waiter

Norwegian Cruise Line
10.2011 - 08.2015

Teacher

Escuela Menoca Primary School
01.2005 - 12.2009

Customer Service Translator

Saytell Call Center
06.2000 - 04.2004

High School Diploma -

Instituto Nacional De Bluefield Treinta De Octubre

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Scarleth Elieth Rodriguez De Ross