Summary
Overview
Work History
Education
Skills
Timeline
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Scarlett Corbally

San Francisco,CA

Summary

A people-oriented individual with attention to detail, a positive attitude, and the ability to adapt to different personalities. Skilled at identifying and assessing customers’ needs, conflict resolution and handling complaints courteously and professionally. An active listener and committed learner, I wish to bring these skills to a new position and demonstrate my commitment to high-quality customer service.

Overview

6
6
years of professional experience

Work History

Restaurant Server

Superburger-Santa Rosa
09.2022 - 06.2024
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Promoted a safe working environment by adhering to food safety standards and best practices.

Manager

Gymboree Play & Music
04.2020 - 08.2022
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Addressed behavioral and learning issues with parents and daycare management staff.
  • Collaborated with colleagues to develop creative lesson plans tailored to the unique needs of each child, promoting productive growth.
  • Increased parent satisfaction through consistent communication, timely feedback, and addressing concerns promptly.
  • Prioritized open communication among team members by holding regular staff meetings to discuss any concerns, updates, or ideas for improvement.
  • Stayed current on guidelines to maintain compliant program operations.

Daycare Worker

Newsmaker
01.2018 - 03.2020
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Monitored entrances and exits to maintain safety and organized environments
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills
  • Led activities for groups of over 10 children ages 3 months to 6 years
  • Taught children to organize toys, wash hands and follow directions leading by example
  • Planned and guided age-appropriate tasks like reading, crafts, preschool and Winter-time performances
  • Helped children develop motor skills in preparation for preschool and kindergarten

Education

Bachelor of Arts - Psychology

University of San Francisco
San Francisco, CA
05.2026

Associate of Arts - Counseling Psychology

Sonoma State University
Rohnert Park, CA
05.2024

Alameda High School
06.2022

Skills

  • Customer Satisfaction
  • Cash Handling
  • POS System Operation
  • Cleaning and sanitizing
  • High-volume dining
  • Safe Food Handling
  • Menu knowledge and memory retention
  • Professional Appearance
  • Food Running
  • RBS Certified

Timeline

Restaurant Server

Superburger-Santa Rosa
09.2022 - 06.2024

Manager

Gymboree Play & Music
04.2020 - 08.2022

Daycare Worker

Newsmaker
01.2018 - 03.2020

Bachelor of Arts - Psychology

University of San Francisco

Associate of Arts - Counseling Psychology

Sonoma State University

Alameda High School

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Scarlett Corbally