Scarlett Gibson
Chino Valley,AZ
Summary
Energetic and personable professional with a strong background in customer service through experience in Restaurants, Banking, and the Medical field. Skilled in building rapport, managing high-volume tasks, and delivering exceptional experiences to patients and guests. Recognized for strong communication, problem-solving, and multitasking abilities in both clinical and hospitality settings. Recently recognized as employee of the month. Dedicated to creating positive interactions and ensuring satisfaction in every role.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Ophthalmic Medical Technician & Scribe
M&M Eye Institute
Prescott, AZ
05.2024 - Current
- Maintained accurate patient records in accordance with HIPAA regulations.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
- Documented patient histories, test results and treatment plans in electronic health records system.
- Communicated effectively with other healthcare professionals regarding patient care needs.
- Traveling between clinics for assistance as needed.
Bank Teller
National Bank of Arizona
Prescott, AZ
11.2022 - 04.2024
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Educated customers about different types of banking services available at the branch.
- Provided assistance to other tellers during peak business hours as needed.
- Building connections with customers to ensure repeat business.
Hostess
Casa Sanchez Restaurant
Prescott, AZ
02.2021 - 12.2022
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted servers in bussing tables when needed during busy periods.
- Greeted customers and provided them with menus.
- Handled cash payments and reconciled daily transactions accurately.
- Assisted in preparing the restaurant for opening and closing shifts.
- Answered phones promptly to record and confirm reservations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Taking and assembling to-go orders.
Server
Zipps Sports Bar
Scottsdale, AZ
02.2022 - 10.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
Prescott High School
Prescott, AZSkills
- Data entry accuracy
- Team collaboration
- Attention to detail
- Time management
- Honesty and Integrity
- Customer Relationship Development
- Multi Tasking
References
- Jacob Harrison (928) 445 1234 - Clinic Manager of M&M Eye Institute
- Nicole Garcia (480) 667 0575 - Branch Manager at National Bank of Arizona
- Alex Sanchez (928) 771 9505 - Manager/Owner of Casa Sanchez
Timeline
Ophthalmic Medical Technician & Scribe
M&M Eye Institute
05.2024 - Current
Bank Teller
National Bank of Arizona
11.2022 - 04.2024
Server
Zipps Sports Bar
02.2022 - 10.2022
Hostess
Casa Sanchez Restaurant
02.2021 - 12.2022
Prescott High School