scarlett gonzalez
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Membership Coordinator
Transportation Communications Union
07.2024 - Current
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Conducted periodic surveys to gather member feedback and strategize improvements based on the insights gained.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Collaborated with other departments to develop cross-functional initiatives that improved member engagement and loyalty.
- Scheduled and assigned daily work and activities for team members.
Accountant
Transportation Communications Union
01.2020 - 07.2024
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
Legislative Assistant
Transportation Communications Union
08.2018 - 01.2020
- Streamlined internal communication channels among staff members which led to improved collaboration on projects.
- Enhanced legislative processes by researching and analyzing policy issues for accurate decisionmaking.
- Improved office efficiency by implementing streamlined systems for tracking legislative progress and constituent communications.
- Developed strong relationships with policymakers, advocacy groups, and industry representatives to advance strategic priorities effectively.
- Assisted in the development of press releases, speeches, and op-eds to communicate the legislator''s stance on various issues clearly.
- Facilitated communication between legislators and constituents through timely correspondence and outreach efforts.
- Collaborated with fellow staffers to coordinate schedules accurately, ensuring punctual attendance at all necessary engagements.
Mortgage Loan Processing Manager
Embrace Home Loans
04.2012 - 07.2018
- Led a team of loan processors to achieve high performance levels while maintaining strict adherence to regulatory requirements.
- Optimized inter-departmental collaboration by establishing clear channels of communication between the sales team and underwriting staff.
- Assisted sales teams in structuring viable lending solutions for prospective clients based on their specific needs and financial profiles.
- Managed a diverse portfolio of loans, ensuring prompt processing and approval for clients across various industries.
- Streamlined loan processing procedures by implementing efficient workflow strategies, resulting in faster approvals and increased customer satisfaction.
- Reduced loan application processing time with the introduction of digital documentation management systems.
Education
No Degree - Marketing
University of Maryland
MDSkills
- Active member engagement
- Verbal and written communication
- Membership processing
- Written and oral communication
- Relationship building
- Materials, applications, and other documentation
- Issue resolution
- Database management
Accomplishments
US Army Veteran, 1991 - 1995
Bilingual, English and Filipino
Timeline
Membership Coordinator
Transportation Communications Union
07.2024 - Current
Accountant
Transportation Communications Union
01.2020 - 07.2024
Legislative Assistant
Transportation Communications Union
08.2018 - 01.2020
Mortgage Loan Processing Manager
Embrace Home Loans
04.2012 - 07.2018
No Degree - Marketing
University of Maryland
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