Summary
Work History
Education
Skills
Languages
Timeline
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Scarlett Hernandez

Miami,United States

Summary

Dynamic and customer-focused professional with extensive experience at Miami Management and 5th Ave Concierge. Proven ability in conflict resolution and organization, enhancing client satisfaction through exceptional service. Skilled in data entry and appointment scheduling, consistently fostering positive relationships and maintaining a welcoming environment. Adaptable and detail-oriented, dedicated to achieving operational excellence.

Work History

Receptionist

Miami Management
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Concierge

5th Ave Concierge
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Sales Associate

Journeys
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.

Beauty Advisor

Hapa Kristin
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.

Ticket Seller

Island Queen Cruises
  • Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
  • Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
  • Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
  • Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
  • Utilized specialized software programs for processing ticket orders accurately and efficiently.
  • Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.

Cashier

Fresh Kitchen
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Optometric Technician

Hapa Kristin
Miami, FL
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.

Education

Miami Greensprings Highschool
Miami Fl

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Appointment scheduling
  • Data inputting
  • Office administration
  • Security awareness
  • Customer service
  • Attention to detail
  • Relationship building
  • Conflict resolution
  • Good communication
  • Flexible and adaptable
  • Organizational skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary

Timeline

Receptionist

Miami Management

Concierge

5th Ave Concierge

Sales Associate

Journeys

Beauty Advisor

Hapa Kristin

Ticket Seller

Island Queen Cruises

Cashier

Fresh Kitchen

Optometric Technician

Hapa Kristin

Miami Greensprings Highschool

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Scarlett Hernandez