Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Scarlett Louis

Scarlett Louis

Glendale,AZ

Summary

Bubbly customer service expert with 4+ years in high-volume restaurants (3.78 GPA Business Admin grad) who turns front desks into happiness hubs. I combine razor-sharp organizational skills with infectious energy to create unforgettable first impressions. Quick learner (mastered 3 POS systems in

Overview

3
3
years of professional experience

Work History

Pastry Chef

The Henry
Phoenix, AZ
03.2025 - 07.2025
  • Dessert preparation and production for 200+ covers with meticulous precision
  • Became go-to troubleshooter for pastry section communication gaps
  • Maintained 100% compliance with health/safety standards

Server

Olive Garden
Phoenix, AZ
12.2024 - 05.2025
  • Managed tables during peak hours with 90% customer satisfaction each week
  • Upsold $15+/table through genuine recommendations
  • Resolved service issues promptly, resulting in multiple 5-star ratings from guests

Waitress

IHOP
Glendale, AZ
02.2023 - 12.2024
  • Beloved by regulars for social recollections and perfect coffee refill timing
  • Hosted, served, and bussed 8-10 tables simultaneously during weekend rushes
  • Trained 4 new employees on service protocols and new POS

Drive-Thru Order Taker

Popeyes Louisiana Kitchen
Glendale, AZ
05.2022 - 08.2022
  • Maintained cheerful demeanor during peak lunch rushes
  • Recognized for best drive-thru times in region

Education

BBA - Business Accountancy

Paradise Valley Community College
Paradise Valley, AZ
12-2027

Associate of Arts - Business Administration

Paradise Valley Community College
Paradise Valley, AZ
05-2025

Skills

  • First Impressions & Genuine Guest Relations
  • Professional Phone/Email Etiquette
  • Conflict Resolution & Critical Thinking Skills
  • Skilled Microsoft Office (word, excel, etc)
  • Cash Handling & POS Systems
  • High-Volume Multitasking
  • Team collaboration & Communication skills
  • Customer service

Volunteer Experience

  • Access Church, 06/01/19, 08/31/19, Made summer aid bags for homeless community members, Organized clothing and food donations for shelter residents
  • Cactus High School, 08/01/20, 05/31/22, Managed and Prepared food service for 50+ person events, Catering Volunteer lunches for staff and faculty weekly
  • Maricopa Animal Shelter, 01/01/24, 02/29/24, Assisted with adoption by giving shelter animals more exposure, Socialized shy animals to increase adoptability

Timeline

Pastry Chef

The Henry
03.2025 - 07.2025

Server

Olive Garden
12.2024 - 05.2025

Waitress

IHOP
02.2023 - 12.2024

Drive-Thru Order Taker

Popeyes Louisiana Kitchen
05.2022 - 08.2022

BBA - Business Accountancy

Paradise Valley Community College

Associate of Arts - Business Administration

Paradise Valley Community College

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