Scarlett Lunning
Kearney,NE
Summary
Proactive Cash Register Clerk and Bagger with extensive experience in front desk, drive-thru, and front register operations. Successfully reduced wait times and increased customer satisfaction through efficient task management and accurate cash handling. Strong skills in customer service, confidentiality, and financial reporting. Punctual and honest with solid background in busy environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
4
4
years of professional experience
Work History
Cash Register Clerk and Bagger
Hy-Vee Grocery
08.2023 - 06.2024
- Reduced wait times by swiftly processing customer payments and efficiently bagging items.
- Managed high-volume periods effectively by prioritizing tasks and working efficiently under pressure without sacrificing accuracy or customer service quality.
- Collaborated with other departments as needed to ensure smooth customer experiences throughout the store visit from entry to exit.
- Increased customer satisfaction by providing efficient and accurate cash register transactions.
- Demonstrated flexibility and adaptability by covering shifts, learning new procedures, or adjusting to changes in store layout or policies as needed.
- Enhanced customer trust by maintaining strict confidentiality with sensitive information such as credit card numbers or personal identification.
- Ensured accurate financial reporting by consistently balancing the cash drawer at the end of each shift.
- Facilitated speedy checkouts for large orders by coordinating with baggers or utilizing self-bagging techniques when appropriate.
Front Desk
Genesis Health Clubs
10.2022 - 01.2023
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Drive Thru Register and Front Register
Runza Restaurants
08.2020 - 03.2022
- Improved customer satisfaction by efficiently managing drive-thru operations and timely order delivery.
- Reduced wait times by streamlining the drive-thru process with proper task delegation and communication.
- Established a positive work environment by celebrating team successes and recognizing individual achievements within the drive-thru staff.
Education
Biology
University of Nebraska At Kearney
Kearney, NE05.2028
High School Diploma -
Skutt Catholic High School
Omaha, NE05.2024
Skills
- Patience and Empathy
- Reliability and punctuality
- Cash handling expertise
- Cash Register Maintenance
- Customer Service
- Team player mentality
- Patience and composure
- Calendar Management
Timeline
Cash Register Clerk and Bagger
Hy-Vee Grocery
08.2023 - 06.2024
Front Desk
Genesis Health Clubs
10.2022 - 01.2023
Drive Thru Register and Front Register
Runza Restaurants
08.2020 - 03.2022
Biology
University of Nebraska At Kearney
High School Diploma -
Skutt Catholic High School
Similar Profiles
Troy GrampsasTroy Grampsas
Wine and Spirits Manager at Hy-Vee Grocery StoreWine and Spirits Manager at Hy-Vee Grocery Store
Ethan CarrEthan Carr
Assistant Meat Department Manager at Hy-Vee GroceryAssistant Meat Department Manager at Hy-Vee Grocery
Dekin SmithDekin Smith
Convenience Store Clerk at Hy-Vee Grocery StoreConvenience Store Clerk at Hy-Vee Grocery Store