Scarlett Meza
Grand Prairie,TX
Summary
Experienced Maître D’ and Certified Host Trainer with a strong background in luxury hospitality, front-of-house leadership, and guest relations. Responsible for overseeing daily dining room operations, managing reservations and table flow, coordinating seating with the service team, accommodating VIPs and special requests, and ensuring every guest receives a seamless and elevated experience from arrival to departure. Skilled in resolving guest concerns, communicating across departments, maintaining service standards, and leading host teams in high-volume, fast-paced environments. Selected to support the openings of Black Tap Miami and The Mexican Miami, where I assisted with opening operations and trained host teams on service standards, reservation procedures, guest communication, and overall hospitality expectations.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Maitre D'
The Mexican
Dallas, TX
2022.05 - Current
- Cultivated customer-oriented, welcoming environment at busy fine-dining restaurant, handled reservations seamlessly and supervised flawless front-of-house operations.
- Directed and trained team members to meet company and industry quality standards, establishing job objectives to enhance customer service.
- Resolved customer concerns attentively, transforming potentially negative situations into positive experiences through tact and goodwill.
Hostess
The Capital Grille
Dallas, TX
2021.04 - 2022.05
- Greeted guests and collected seating preferences to efficiently manage waitlist.
- Assisted serving staff, food runners, and bussers to maintain a welcoming and organized dining environment.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Inspected dining and serving areas to ensure cleanliness and readiness for guest service.
Education
Associate of Science -
North Lake College
Irving, TX 2021.08 - 2023.05
Skills
- Reservation management
- Table management
- Dining customer service
- Open Table certified
- Team collaboration
- Constructive feedback
- Effective communication
Languages
- English
- Spanish
Timeline
Maitre D'
The Mexican
2022.05 - Current
Associate of Science -
North Lake College
2021.08 - 2023.05
Hostess
The Capital Grille
2021.04 - 2022.05