Scarlett Ocasio
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
5
5
years of professional experience
Work History
Tracking Assistant
Midwest Evaluation And Research
12.2022 - Current
- Increased efficiency by implementing new processes and providing administrative support to management.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks.
- Demonstrated key management skills by taking over the documentation process of completed surveys and helping streamline the payment process.
Essay Writer
Writingjobz
01.2020 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Captioner
Rev
01.2020 - 12.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Report Editor
Delta Group Security Services
01.2022 - 06.2022
- Enhanced report quality by meticulously editing content for grammar, style, and accuracy.
- Streamlined the editing process with efficient time management and prioritization of tasks.
- Collaborated with writers to refine reports and ensure clarity of information presented.
- Conducted thorough research to verify facts and data in reports, ensuring credibility.
- Improved overall readability of reports by reorganizing complex information into clear narratives.
- Implemented consistent formatting across all documents, resulting in a polished and professional appearance.
Essay Writer
Ultius
01.2019 - 12.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Call Center Representative
PFSweb
07.2020 - 08.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Education
Bachelor of Arts - Creative Writing
Full Sail University
Winter Park, FL06.2019
Skills
- Customer Relations
- Analytical and Critical Thinking
- Recordkeeping
- Data Entry
- Fact-Checking
- Document Management
- Deadline Management
- Technical Support
- Quality Assurance
Languages
Spanish
Professional Working
Korean
Limited Working
Timeline
Tracking Assistant
Midwest Evaluation And Research
12.2022 - Current
Report Editor
Delta Group Security Services
01.2022 - 06.2022
Call Center Representative
PFSweb
07.2020 - 08.2020
Essay Writer
Writingjobz
01.2020 - 12.2022
Captioner
Rev
01.2020 - 12.2022
Essay Writer
Ultius
01.2019 - 12.2020
Bachelor of Arts - Creative Writing
Full Sail University
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