Scarlett Swallows
Schertz,TX
Summary
Proven track record in enhancing client satisfaction and workflow efficiency at Morgan Brothers Construction, demonstrating exceptional confidentiality understanding and customer service. Skilled in dictation and complex problem-solving, adept at learning quickly to meet employer needs. Achieved significant reduction in client complaints through meticulous attention to detail and personalized service.
Overview
3
3
years of professional experience
Work History
Secretary
Morgan Brothers Construction
06.2023 - 08.2024
- Handled sensitive information discreetly, maintaining confidentiality when tending to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enlarge clientell.
- Tended to the boss' spreadsheets regularly.
- Scheduled appointments and conducted follow-up with clients.
- Assisted boss with his dicktation daily.
- Enhanced office workflow by implementing digital database.
Maid
Jones Family
10.2021 - 05.2023
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces after all interactions.
- Maintained a clean and comfortable environment in bedrooms.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Supported a welcoming atmosphere within clients' home by performing necessary duties thoroughly yet discreetly.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Enhanced customer satisfaction by providing personalized services based on individual client preferences.
Education
Bachelor of Arts - Creative Writing
Belmont University
Nashville, TN05.2023
Skills
- Customer Service
- Oral Presentation
- Confidentiality Understanding
- Complex Problem-Solving
- Dictation experience
- Fast Learner
Timeline
Secretary
Morgan Brothers Construction
06.2023 - 08.2024
Maid
Jones Family
10.2021 - 05.2023
Bachelor of Arts - Creative Writing
Belmont University
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