Scarlette Aguilera
Douglas,GA
Summary
Proven track record in enhancing customer satisfaction and loyalty at Walmart.com, leveraging exceptional problem-solving abilities and a professional telephone demeanor. Skilled in complaint resolution and payment processing, I significantly improved repeat business by mastering call center operations and fostering team development. My approach consistently results in efficient service delivery and positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walmart.com
Work From Home
06.2023 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Bank Teller
CCTFCU
Douglas, Ga
12.2021 - 02.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Assisted with training of new tellers on policies and procedures.
- Calculated fees due, interest and change for customer transactions.
- Processed applications for new accounts.
Waitress/Server
Rigo's Taqueria
Douglas, Ga
01.2019 - 11.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Wiregrass College And Career Academy
Douglas, Ga05.2021
Technical Certificate of Credit - Certified Customer Service Specialist
Wiregrass Georgia Technical College
Valdosta, GA05.2020
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Problem Resolution
Money handling abilities
Complaint Handling
Payment Processing
Complaint resolution
Call Center Operations
Professional telephone demeanor
Paperwork Processing
Team Development
Timeline
Customer Service Representative
Walmart.com
06.2023 - 09.2023
Bank Teller
CCTFCU
12.2021 - 02.2023
Waitress/Server
Rigo's Taqueria
01.2019 - 11.2021
High School Diploma -
Wiregrass College And Career Academy
Technical Certificate of Credit - Certified Customer Service Specialist
Wiregrass Georgia Technical College