Summary
Overview
Work History
Education
Skills
References
Timeline
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Scarlette Mapes

York,PA

Summary

Adaptable student with hands-on experience in customer service. Strong communicator with a background in conflict resolution, and a proven ability to build positive relationships while keeping operations organized and efficient. Quick to learn new tasks while eager to apply interpersonal and administrative skills in a administrative assistant role.

Overview

3
3
years of professional experience

Work History

Host

Rockfish Publichouse
York, Pennsylvania
04.2025 - Current
  • Facilitated positive first impressions by greeting and welcoming guests.
  • Coordinated seating to optimize guest flow and table turnover.
  • Ensured a professional and organized environment at the host station.
  • Partnered with team members to enhance guest satisfaction.
  • Supported overall operations by proactively assisting with additional duties.

Sales Associate

This Little Light of Mine
York, PA
07.2022 - 05.2025
  • Guided customers in product selection by actively listening to their needs and recommending solutions.
  • Upheld a safe, clean, and organized store environment.
  • Operated point-of-sale system to process transactions efficiently.
  • Resolved customer inquiries and provided knowledge product support.

Student Intern

Central York High School
York, Pennsylvania
08.2024 - 01.2025
  • Supported students academically through tutoring and project assistance.
  • Documented student progress, and maintained confidential records for teachers.
  • Fostered strong relationships with students, families, and staff to promote a collaborative environment.

Concessions Worker

Stacey's Orangeade
York, PA
06.2024 - 08.2024
  • Processed financial transactions with accuracy and efficiency.
  • Delivered responsive service by addressing customer questions and concerns.
  • Worked collaboratively to ensure smooth, timely service during peak hours.

Education

Bachelor of Science -

Alvernia University
Reading, PA
05-2029

High School Diploma -

Central York High School
York, PA
05-2025

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Effective communication
  • Organization and multitasking
  • Problem-solving under pressure

References

References available upon request.

Timeline

Host

Rockfish Publichouse
04.2025 - Current

Student Intern

Central York High School
08.2024 - 01.2025

Concessions Worker

Stacey's Orangeade
06.2024 - 08.2024

Sales Associate

This Little Light of Mine
07.2022 - 05.2025

Bachelor of Science -

Alvernia University

High School Diploma -

Central York High School

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