Scarlette Presley
Louisville,TN
Summary
Hard-working and eager to work in a positive work environment where I can add to the productivity of the team. Looking to find a long term job that I can flourish in. I have been recognized for my compassion and professionalism by both major job roles and was selected to represent my store at a state wide conference. I am very detail-oriented and can handle multiple tasks in a timely manner.
Overview
5
5
years of professional experience
Work History
Licensed Insurance Agent
Foundever/USAA
12.2020 - 07.2024
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Medical leave
02.2020 - 12.2020
I took a break for most of the year of 2020 due to having a difficult pregnancy, followed by maternity leave.
Shift Supervisor
Pilot Flying J Travel Center
02.2019 - 02.2020
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Applied security, safety, and loss prevention strategies during shifts.
- Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
Education
Associate of Arts - Psychology
Pellissippi State Community College
Knoxville, TN05.2026
Skills
- Client Relationship Management
- Patience
- Client Account Management
- Professionalism and Courtesy
- Strong Work Ethic
- Excellent time management skills
- Transaction processing accuracy
- Friendly
- Cash Handling
- Listening and Comprehension
Timeline
Licensed Insurance Agent
Foundever/USAA
12.2020 - 07.2024
Medical leave
02.2020 - 12.2020
Shift Supervisor
Pilot Flying J Travel Center
02.2019 - 02.2020
Associate of Arts - Psychology
Pellissippi State Community College
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