Scarlisa Fernandez
The Bronx,NY
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Native speaker in both English and Spanish.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Elite Amenities
03.2023 - Current
- Managed front desk operations and ensured professional customer interactions.
- Assisted in scheduling appointments and coordinating meeting logistics.
- Handled incoming calls and routed inquiries to appropriate personnel efficiently.
- Maintained organized filing systems for client records and documentation.
- Setting up and managing the events that take place
- Pushing sales for services provided.
Head Lifeguard
Elite Amenities
05.2025 - 09.2025
- Supervised lifeguarding team to ensure compliance with safety protocols and emergency procedures.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Collaborated with management to create engaging aquatic programs that increased participation rates.
Assistant Volleyball Coach
Country School
09.2024 - 01.2025
- Assisted head coach in designing and implementing training programs for skill development.
- Analyzed player performance data to refine strategies and enhance team dynamics.
- Coordinated practice schedules, ensuring optimal use of facilities and resources.
- Mentored student-athletes, promoting teamwork and sportsmanship on and off the court.
Education
High School Diploma - Biology
Manhattan College
Bronx, NY05-2028
High School Diploma -
Riverdale Kingsbridge Academy
The Bronx, NY06-2024
Skills
- Customer/Client relations
- Public Speaking
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Product knowledge
Certification
- Eyebrow, Nail, and Lash Specialist Certification
[Ross Academy], [Santiago, DR] — [September/2021]
Completed a 6-month program specializing in eyebrow shaping, nail care, and lash extensions. Gained hands-on experience in advanced beauty techniques, client consultations, and the application of professional-grade products. - CPR Certification
[American Red Cross], [May/2025]
Certified in CPR for adults, children, and infants. Trained in emergency response, first aid, and life-saving techniques. - Lifeguard Certification
[American Red Cross ], [May/ 2025]
Trained in water safety, rescue techniques, and emergency response. Certified to provide first aid and perform life-saving procedures in aquatic environments.
Timeline
Head Lifeguard
Elite Amenities
05.2025 - 09.2025
Assistant Volleyball Coach
Country School
09.2024 - 01.2025
Receptionist
Elite Amenities
03.2023 - Current
High School Diploma - Biology
Manhattan College
High School Diploma -
Riverdale Kingsbridge Academy