Expertise in managing nursing staff and improving service delivery within assisted living environments. Experienced in regulatory compliance, crisis management, and quality assurance. Aiming to contribute to a progressive organization that values compassionate care and operational excellence, ensuring residents' well-being and satisfaction.
Overview
11
11
years of professional experience
Work History
Assisted Living Administrator
Paradise Gardens Manor
Mentone
01.2025 - 01.2026
Managed daily operations of assisted living facility ensuring compliance with regulations.
Ensured compliance with state regulations concerning healthcare standards in an assisted living setting.
Investigated resident and family complaints promptly, resolving issues effectively to maintain resident satisfaction.
Implemented protocols for handling emergency situations such as fire alarms or medical emergencies within the facility.
Oversaw department heads to ensure alignment with organizational goals.
Evaluated facility policies to improve service delivery and promote quality living standards.
Evaluated senior care technologies to identify solutions that could enhance operational effectiveness.
Built relationships with vendors to enhance referral opportunities.
Negotiated contracts with vendors who supplied products necessary for running day-to-day operations smoothly.
Responded promptly to inquiries from potential clients interested in services offered by the facility.
Health Services Director
Ivy Park of Claremont
Claremont, CA
01.2024 - 07.2024
Oversee and provide the necessary training for Medication Technicians/care providers.
Administered resident pre-admission assessments prior to each resident's move-in date and completed routine reassessments in accordance with company policy and state regulations.
Interview potential residents and families and obtain medical records and other requirements as outlined in Title 22 for admission to the community.
Conducted staff interviews and continually observed residents to inform Executive Director and responsible parties of changes in residents' physical or emotional health.
Provide the Executive Director with information relative to the care staff's ability to meet needs of resident.
Conduct hiring and firing process for department.
Demonstrated proficiency in using Clear Comp, PCC, Direct Supply, Real, Page, and ADP systems to enhance operational efficiency.
Coordinated resident care and medication management under the medical direction and supervision of the residents' attending physicians to promote resident independence.
Communicated with community healthcare professionals, including physicians, discharge planners, nurses, and state agencies regarding care needs of all residents.
Coordinated incidental medical, dental, vision, hearing, and podiatry care for residents to ensure comprehensive healthcare supportPerform nursing duties as directed and in accordance with the appropriate scope of the Nurse Practice Act, including administering medications and performing treatments as ordered by a physician.
Perform nursing duties as directed and in accordance with the appropriate scope of the Nurse Practice Act, including administering medications and performing treatments as ordered by a physician.
Clinical Liaison
Bristol Hospice
Rancho Cucamonga, CA
10.2022 - 01.2024
Established and maintained positive relationships with customers and referral sources within the community, responding to customer and community needs regarding education related to the hospice philosophy of care and delivery of services.
Developed strategies to increase access to Bristol Hospice services within service areas, enhancing community outreach and engagement.
Ensure the educational needs of the community related to hospice care and services are assessed and met on an ongoing basis at all accounts.
Established and monitored community perceptions of Bristol Hospice, ensuring recognition as a high-quality provider of hospice services.
Maintained working knowledge of community educational resources, sharing relevant information with organizational personnel to support service delivery.
Handled hospice referrals to facilitate efficient intake and service delivery. and follow intake referral processes.
Serve as a liaison between facility, physicians, hospitals, skilled nursing facilities, and community and hospice program with coordination of referrals/admission process and services.
Promptly respond to customer and referral source requests and concerns.
Contributed to the Quality Assurance Performance Improvement (QAPI) process by following instructions from the Executive Director and the Director of Patient Services.
Complete initial assessment of patient/ consent forms as assigned.
Participate in IDT meetings and work with the IDT to determine the patient/family plan of care as needed.
Provide patient/family education related to hospice philosophy and care.
Resident Care Management Director
(Memory Care/AL)
Highland, CA
02.2019 - 10.2022
Managing a high volume of residents and their wellness, including managing nursing staff, scheduling, payroll, regulatory compliance and family and physician communications. Includes daily management and daily and monthly reviews.
Secured community staffing with qualified healthcare members to perform assigned duties effectively.
Led resident care in the community by managing, directing, and monitoring staff to promote the health and wellbeing of residents.
Assessing potential new admissions in their home, snf, or hospital to assure our community could meet their needs.
Complete admission procedures with resident and family including, nursing assessment and create and implement service plan.
Coordinated resident healthcare among residents, families, and outside healthcare agencies to ensure comprehensive care.
Developed and maintained alliances with third-party providers to discuss care for at-risk residents and those on caseload.
Provide oversight of the community medication management program to promote resident safety in the medication.
Monitors all medications, reviews documentation and ensures that all physician orders are followed.
Demonstrate to staff and others the ability to work with residents with dementia and Alzheimer's.
Hired and trained new staff to enhance team performance. coordinated monthly nursing meeting.
Completed month schedule of all staff in Dept.
Yardi, paychex, UKG, and OnShift experience.
Complete payroll of all staff in Dept.
Hospice Nurse
Comprehensive Care Hospice
Covina, CA
12.2017 - 02.2019
Delivered hospice care to patients and families, creating a supportive environment that addressed medical needs and emotional well-being.
Consulted and coordinated with healthcare team members to assess, plan, implement, or evaluate patient care plans, and modified accordingly based upon patient response to care and condition.
Coordinated with physicians and healthcare team to implement patient care plans and ensure effective medication administration.
Monitor health conditions and advise patients and their families on current prognosis.
Evaluated home settings and recommended medical equipment and supplies to enhance patient safety.
Managed a caseload of 25 patients weekly.
LVN Charge Nurse
Oak Park Manor - A Memory Care Community
Claremont, CA
01.2017 - 02.2019
Administered medications, including po medications, injections, transdermal patches, nebulizer treatments, etc.
Monitored blood sugar levels of all diabetic clients and provided scheduled and sliding scale insulin.
Conducted detailed initial and ongoing assessments and documentation for all patients, ensuring comprehensive care planning.
Maintained accurate records of patient care, condition, and progress, facilitating effective communication with supervisor and case manager.
Coordinated patient care with physicians, family members, and clients in order to provide excellent, timely, and patient-centered care.
Supervised care staff, including resident assistants and medication technicians, to uphold high standards of patient care and safety.
Managed incoming phone calls and responsible for contacting families, doctors, social workers, and hospice.
LVN Field Nurse
VNA Hospice
Ontario, CA
05.2016 - 02.2019
Performed ongoing evaluations and assessments to revise the initial plan of care based on patient needs.
Enhanced comfort and quality of life for terminally ill patients through compassionate care.
Administered pain management strategies to maximize patient comfort.
Collaborated with other hospice personnel on the direct care of shared patients to ensure all providers were up-to-date with the patient plan of care.
Coordinated personal care services with healthcare professionals to effectively address patient needs. with physicians and other nursing staff.
Med Tech/Caregiver
Oakmont Senior Living
Upland, CA
03.2015 - 02.2016
Maintained accurate records of patient care, conditions, progress, and concerns to ensure continuity of care.
Monitored vital signs such as blood pressure and pulse.
Tested and recorded blood glucose levels.
Administered prescribed medications and maintained medical records under supervision of health service director to support patient treatment plans.
Recorded medication inventory levels and restocked supplies to ensure availability for patient care., call for refills from pharmacy or families.
Responded to physical, emotional, and developmental needs of patients, fostering a supportive and healing environment.
Communicate effectively with families, physicians and HSD.
Education
Licensed Vocational Nurse - Practical Nursing
Northwest College
Pomona, CA
07.2013 - 11/2015
Skills
Hospice and palliative care
Time management
Training
Schedule management
Dementia and Alzheimer's knowledge
Crisis management
Comfort and quality of life
Compassionate communication
Direct patient care
Supervising/ Management Experience
Memory Care/Assisted Living
Organizational skills
Computer skills
Communication skills
Care plans
Senior care
Customer service
Leadership
Quality assurance
Management Experience
RCFE Certified
BLS
LVN
IV Certified
Regulatory compliance
Personal Information
Work Permit: Authorized to work in the US for any employer
Assisted Living Administrator at Lee's Caring Hearts Community Living CenterAssisted Living Administrator at Lee's Caring Hearts Community Living Center