Schecania Etienne
Eulen Aviation
Queens,NY
3
Languages
2
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Wheelchair Agent
9 Months- Assisted passengers with safe wheelchair transfers throughout airport terminals and boarding gates.
- Documented service requests accurately and communicated updates to airport operations staff.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Provided clear directions and guidance for visually impaired travelers, offering personalized attention throughout their journey.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Customer Service Assistant
2 Years 2 Months- Resolved complaints by identifying issues and providing accurate product or service information.
- Assisted customers with troubleshooting, billing questions, and service requests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Security Guard Training
High School Diploma
Skills
Strong organization
Attention to details
Multitasking ability
Self motivation
Adaptability
Problem-solving aptitude
Languages
English
Professional Working
French
Native or Bilingual
Haitian creole
Native or Bilingual
Timeline
Wheelchair Agent
Eulen Aviation
10.2024 - 07.2025Read More
Customer Service Assistant
Tonel Paradise
05.2023 - 07.2025Read More
VICADO GUARDS TRAINING SCHOOL
Security Guard Training
Read More
Catherine Flon
High School Diploma
Read More