Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Schemy Murcia Garcia

Weston,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience

Work History

Call Center Representative

First Class OBGYN
08.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Sales Associate

Victoria's Secret & PINK
04.2022 - 04.2023
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

High School Diploma -

Cypress Bay High School
Weston, FL
06.2022

Associate of Arts - Business & Marketing

Broward College
Fort Lauderdale, FL
12.2023

Skills

  • Sales closing
  • Quality Assurance
  • Technical Support
  • Account updating
  • Payment Processing
  • Customer Relationship Management
  • Complaint resolution
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Call Center Representative

First Class OBGYN
08.2023 - Current

Sales Associate

Victoria's Secret & PINK
04.2022 - 04.2023

High School Diploma -

Cypress Bay High School

Associate of Arts - Business & Marketing

Broward College

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Schemy Murcia Garcia