Scheyla Lugo Pagán
Utica,NY
Summary
Results-driven professional specializing in customer service and sales analysis. Enhances client satisfaction through targeted training programs and team-building initiatives. Utilizes strong supervisory skills to implement organizational change and boost employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Lids Hat World
Jersey City, New Jersey
09.2015 - 04.2018
- Managed customer service inquiries to resolve complaints, boosting client satisfaction.
- Developed and delivered training programs on product knowledge and customer service standards.
- Implemented visual merchandising strategies to enhance store presentation.
- Supervised daily operations, including staff scheduling and duty assignments.
- Ensured compliance with company policies during all operational activities.
- Conducted regular one-on-one meetings with employees to provide performance feedback.
- Recruited and trained new employees to fulfill job requirements effectively.
- Maintained accurate records of sales transactions through point-of-sale systems.
Lead Sales Key Holder
Crazy 8
Jersey City, New Jersey
02.2015 - 06.2015
- Trained and mentored new staff in effective customer service techniques.
- Managed inventory to ensure accurate stock levels and attractive presentation.
- Supervised daily sales operations, maintaining high store standards.
- Handled cash register transactions and reconciled daily sales reports.
- Implemented promotional displays to increase product visibility in-store.
- Assisted customers with product selection and efficiently resolved inquiries.
- Addressed customer complaints promptly to uphold positive client relationships.
Assistant Manager
Deb Shops
New Hartford, New York
07.2011 - 09.2014
- Coordinated daily operations and scheduled staff to maintain efficiency.
- Trained team members on product knowledge and customer service standards.
- Implemented visual merchandising strategies to enhance store presentation.
- Managed inventory and stock replenishment processes to ensure availability.
- Supported sales initiatives through effective promotional displays and event planning.
- Resolved conflicts among team members, fostering a collaborative environment.
- Delegated tasks to staff while setting priorities and goals for productivity.
- Maintained accurate sales transaction records using point-of-sale systems.
Sales Lead Keyholder
Hallmark
New Hartford, New York
11.2006 - 10.2013
- Supervised daily sales operations, ensuring high store standards and optimal customer experience.
- Trained and mentored new staff to enhance customer service skills, improving overall customer satisfaction.
- Assisted customers with product selection and resolved inquiries promptly.
- Managed inventory to ensure accurate stock levels and appealing presentation.
- Tracked inventory levels for timely restocking of merchandise.
- Enforced loss prevention policies, minimizing theft and fraud incidents.
- Conducted opening and closing duties, including cash drawer counts and bank deposit preparation.
- Identified trends in customer shopping habits and communicated insights to management for strategic decision-making.
Education
Dipolma - Holistic Health Practice
American College of Healthcare Sciences
Portland, OR06-2022
Dipolma - Commercial Cooking
Star Career Academy
Newark, NJ11-2016
Skills
- Staff scheduling
- Sales analysis
- Inventory management
- Retail operations
- Staff training
- Employee supervision
- Customer service excellence
- Team motivation
- Conflict resolution
- Time management
- Sales forecasting
Timeline
Assistant Manager
Lids Hat World
09.2015 - 04.2018
Lead Sales Key Holder
Crazy 8
02.2015 - 06.2015
Assistant Manager
Deb Shops
07.2011 - 09.2014
Sales Lead Keyholder
Hallmark
11.2006 - 10.2013
Dipolma - Holistic Health Practice
American College of Healthcare Sciences
Dipolma - Commercial Cooking
Star Career Academy