Schmeikqua Greene
Jacksonville
Summary
Decisive professional experienced in driving organizational change, improving employee engagement, and providing comprehensive HR support. History of success in developing and implementing HR policies and managing employee relations. Proactive in leveraging analytics to identify opportunities for improvement and utilizing digital tools to streamline processes. Adept at creating organizational structures that support company goals, foster a positive working environment, and maximize employee productivity.
Overview
15
15
years of professional experience
Work History
Human Resources Director
Soul Survivors Support Services, LLC
2023.02 - Current
- Develop compensation packages that include salary ranges, bonuses, stock options and other benefits.
- Ensure compliance with federal and state laws regarding employment regulations.
- Create training programs for employees in areas such as safety, customer service, diversity awareness and conflict resolution.
- Develop and implement human resources policies, procedures, and best practices.
- Coordinate recruiting efforts by developing job postings and interviewing candidates.
- Conduct performance reviews to ensure compliance with company standards.
- Analyze workforce trends to develop strategies for improving organizational efficiency and productivity.
- Provide advice on career development opportunities within the organization.
Training Specialist
Open System Technologies, Inc
2022.04 - 2023.02
- Documented all training activities through detailed reports and evaluations, ensuring compliance with regulations.
- Collaborated with subject matter experts across departments to develop comprehensive curricula for various topics.
- Designed job aids, reference materials, technical manuals and other instructional materials for use during training sessions.
- Developed and conducted training programs for new hires and existing staff, emphasizing customer service skills.
- Coordinated virtual meetings with remote employees using web conferencing technologies such as Zoom or Adobe.
- Engaged with stakeholders throughout the organization to ensure that appropriate content was being delivered effectively.
Manager of Operations
Genpact, LLC
2018.07 - 2021.08
- Managed daily operations of the organization, including directing personnel, training, planning, organizing and scheduling activities.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Provided leadership in developing team members through coaching, mentoring and training initiatives.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Worked with human resources regarding employee recruiting, hiring and terminating.
Process Improvement Analyst AVP
JPMorgan Chase
2009.06 - 2015.11
- Analyzed current processes to identify areas of improvement, increased efficiency and cost savings.
- Gathered data from multiple sources to analyze trends and develop performance metrics for measuring effectiveness of the solutions implemented.
- Assisted in creating policies and procedures documents based on best practices which improved quality standards across all departments within the organization.
- Developed process documentation with flowcharts, diagrams and other visual aids for better understanding of the processes.
- Participated in change management activities such as stakeholder communication, risk assessment and impact analysis to ensure successful adoption of new systems or processes by end-users.
- Performed root cause analysis using statistical methods such as 5 Whys and Ishikawa diagrams when required.
Education
Master of Science - Counseling Psychology
Nova Southeastern University
Davie, FL06.2018
Bachelor of Arts - Philosophy And Religious Studies
University of North Florida
Jacksonville, FL05.2010
Skills
- Compensation Structuring
- Hiring and Onboarding
- Employee Development
- Grievance Handling
- Communication
- Facilitation
- Leadership
- People Management
Timeline
Human Resources Director
Soul Survivors Support Services, LLC
2023.02 - Current
Training Specialist
Open System Technologies, Inc
2022.04 - 2023.02
Manager of Operations
Genpact, LLC
2018.07 - 2021.08
Process Improvement Analyst AVP
JPMorgan Chase
2009.06 - 2015.11
Master of Science - Counseling Psychology
Nova Southeastern University
Bachelor of Arts - Philosophy And Religious Studies
University of North Florida
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