Schmekia Ellis
Memphis,TN
Summary
Dynamic Store Manager with a proven track record at Family Dollar, excelling in customer service and inventory management. Enhanced sales through strategic promotions and staff training, fostering a positive shopping experience. Recognized for outstanding communication skills and problem-solving abilities, driving operational efficiency and customer satisfaction in a fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Family Dollar
03.2020 - 10.2025
- Supervised daily operations to ensure compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing losses.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented promotional strategies to drive sales and improve customer engagement.
- Developed weekly schedules to align staff availability with peak business hours.
- Analyzed sales data to identify trends and adjust merchandise displays accordingly.
- Resolved customer complaints effectively, fostering a positive shopping experience for all patrons.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Material Handler
McKesson
2024 - 2025
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Conducted inventory checks to ensure stock accuracy and minimize discrepancies.
- Loaded and unloaded shipments, maintaining safety protocols during handling processes.
- Collaborated with team members to optimize workflow and maintain productivity standards.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Education
Pharmacy Technician
Thomas Nelson Community College
Hampton, VA05.2019
Customer Service Savvy
Thomas Nelson Community College
Hampton, VA06.2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Friendly and positive
- Outstanding communication skills
- Inventory management
- POS systems
- Goals and performance
- Documentation and reporting
Timeline
Store Manager
Family Dollar
03.2020 - 10.2025
Material Handler
McKesson
2024 - 2025
Pharmacy Technician
Thomas Nelson Community College
Customer Service Savvy
Thomas Nelson Community College