Schnigthder Gelin
Lake Worth,FL
Summary
Dynamic Customer Service Supervisor, Cashier wit with a proven track record in team leadership and operational efficiency for almost 10 years at Publix Supermarket stores. Recognized for enhancing customer retention through effective training and positive relationship building and supporting store management goals.
Seeking to leverage leadership experience into management-level retail positions with increased operational responsibility and career growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Publix Supermarkets Store
Boynton Beach, FL
12.2022 - 03.2026
- Supervised customer service team, ensuring high standards of service and satisfaction to the guest.
- Trained staff on effective communication techniques and conflict resolution strategies.
- Developed and implemented operational procedures to enhance efficiency and productivity.
- Resolved complex customer inquiries, fostering positive relationships and loyalty.
- Improved checkout efficiency by coordinating register during peak hours shopping.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Recognized for leadership reliability and ability to manage high pressure retail environments.
Cashier
Publix Supermarkets Store
Boynton Beach, FL
09.2016 - 11.2022
- Balanced cash register at the end of shifts to ensure accuracy in transactions.
- Adhered to company policies for food safety and sanitation standards consistently.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer complaints promptly to maintain positive store reputation.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Dunking Donuts
Lake Worth, FL
12.2015 - 10.2016
- Processed customer transactions efficiently using POS system.
- Maintained cleanliness and organization of service area to enhance customer experience.
- Assisted customers with product selections and inquiries to ensure satisfaction.
- Collaborated with team members to optimize workflow during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
Associate of Arts - Computer Science
Palm Beach State College
Lake Worth, FL05.2023
Skills
- Team Leadership
- Customer retention
- Multitasking and organization
- Time Management
- Decision-making
- Training and mentoring
- Customer relations
- New hire training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 37 front end staff members.
- Built strong relationships with regular customers contributing to customer loyalty and repeat business.
- Assisted with shift coverage and workforce scheduling to ensure consistent service levels.
- Maintained smooth daily operations by managing customer flow, register efficiency and staff assignments.
- Trusted to lead front-end operations during peak hours and busy store periods.
Certification
CPR
Serve Safe
Empathy for Customer Service
Certification in Retail Management
Timeline
Customer Service Supervisor
Publix Supermarkets Store
12.2022 - 03.2026
Cashier
Publix Supermarkets Store
09.2016 - 11.2022
Cashier
Dunking Donuts
12.2015 - 10.2016
Associate of Arts - Computer Science
Palm Beach State College
CPR, Serve Safe training.
I have completed CPR and ServSafe training, which taught me how to respond to basic emergencies and follow proper food safety and sanitation standards. It is very important to me to help keep both customers and coworkers safe. Furthermore i completed my Certification course in Retail Management, this also taught me about retail operations, leadership, and customer service. It gave me useful knowledge on how to support store performance and maintain a positive shopping experience for customers.