Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Schniya Scott

Orlando,FL

Summary

Driven Pharmacy Technician and Resolution Specialist at Walgreens Call Center, adept in problem-solving and team collaboration. Streamlined pharmacy workflow and significantly reduced future complaints by analyzing and addressing root causes. Skilled in HIPAA compliance and drug classification, ensuring patient confidentiality and enhancing customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens Call Center
Orlando, FL
09.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Resolution Specialist

Walgreens Call Center
Orlando, FL
08.2021 - 01.2022
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.

Education

Associate Degree - Medical Billing And Coding Specialist

Florida Technical College
Orlando, FL

Medication Technician

Elite Medical Academy
Largo, FL
09.2024

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Answering customer questions
  • Patient confidentiality
  • Insurance Verification
  • Supply Restocking
  • HIPAA
  • Drug Classification Knowledge

Certification

Pharmacy technician

Medication technician

Basic Life Support -BLS

Timeline

Pharmacy Technician

Walgreens Call Center
09.2023 - Current

Resolution Specialist

Walgreens Call Center
08.2021 - 01.2022

Associate Degree - Medical Billing And Coding Specialist

Florida Technical College

Medication Technician

Elite Medical Academy
Schniya Scott