Schuyler Crooks
Grand Island,NE
Summary
Dynamic Operations Manager with extensive experience in overseeing daily operations and driving performance improvements. Expertise in analyzing processes, leading cross-functional teams, and building strong client relationships to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Operations Manager
Crossroads Mission Avenue
Grand Island
12.2023 - 02.2026
- Oversight of daily operations, enhancing workflow efficiency across all departments.
- Monitored inventory levels and coordinated supply chain activities to ensure product availability.
- Analyzed operational processes, recommending improvements that increased overall productivity.
- Led cross-functional meetings to align strategic objectives with daily operational tasks effectively.
- Supervised operations staff and kept employees and guests compliant with company policies and procedures.
- Empowered employees and guests to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with several agencies in the community.
- Case Management for guests and staff.
- Reported issues to higher management with great detail.
- Trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Case Manager
Crossroads Mission Avenue
Grand Island
11.2021 - 12.2023
- Managed case assessments to identify client needs and develop tailored service plans.
- Coordinated resources and referrals to facilitate access to housing, employment, and healthcare services.
- Monitored client progress through regular follow-ups, ensuring adherence to treatment plans and goals.
- Advocated for clients by liaising with community organizations to enhance support networks.
- Facilitated workshops on life skills, financial literacy, and job readiness for diverse client groups.
- Led multidisciplinary team meetings to discuss case updates and strategize collaborative approaches for complex cases.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
House Manager
Crossroads Mission Avenue
Grand Island
12.2020 - 11.2021
- Oversaw daily operations, ensuring adherence to organizational policies and procedures.
- Coordinated communication between departments, fostering collaboration and streamlining workflows.
- Monitored inventory levels, ensuring adequate supplies for operational needs and reducing waste.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Provided transportation for guests for employment and appointments.
- Provided transportation for daily operations needs.
Education
High School Diploma -
Hastings High School
Hastings, NESkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Management
- Inventory management
- Staff management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Client relationships
- Maintaining compliance
- Inventory control
- Schedule management
- Regulatory compliance
- Delegation
Timeline
Operations Manager
Crossroads Mission Avenue
12.2023 - 02.2026
Case Manager
Crossroads Mission Avenue
11.2021 - 12.2023
House Manager
Crossroads Mission Avenue
12.2020 - 11.2021
High School Diploma -
Hastings High School