Schylar Ritter
Erie,PA
Summary
Dedicated sales professional with a strong focus on customer service, teamwork, and strategic planning. Proven track record of enhancing customer satisfaction through effective problem-solving and operational improvements.
Overview
14
14
years of professional experience
Work History
Sales Associate
Walmart
10.2012 - 07.2026
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Collaborated with team members to maintain organized merchandise displays, ensuring optimal product visibility.
- Processed transactions accurately using point-of-sale systems, contributing to efficient checkout operations.
- Trained new associates on store policies and customer service standards, fostering a knowledgeable workforce.
- Implemented inventory management practices to reduce stock discrepancies and improve order fulfillment accuracy.
- Analyzed sales trends to identify opportunities for product promotions and improved customer engagement strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Department Manager
Walmart
05.2016 - 08.2020
- Streamlined inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Led cross-functional teams to implement operational improvements, increasing overall department efficiency.
- Developed training programs for new associates, fostering skill development and team cohesion.
- Analyzed sales trends to optimize product placement and enhance customer experience in-store.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Increased customer satisfaction with proactive issue resolution strategies.
Education
Bachelor of Science - History
Penn State, Behrend
Erie, PA05-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Goal oriented
- Meeting deadlines
- Inventory tracking
- Strategic planning
- Inventory control
- Brand promotion
- Reading comprehension skills
Accomplishments
- Supervised team of three staff members.
- Brought down inventory shrinkage by over 20% the first year running a department
- Internship at the Erie History Museum
Timeline
Department Manager
Walmart
05.2016 - 08.2020
Sales Associate
Walmart
10.2012 - 07.2026
Bachelor of Science - History
Penn State, Behrend