Sciafe thomas
Hamilton
Summary
Motivated Medical Receptionist with a strong background in front desk operations and patient care support. Proactive medical receptionist known for strong problem-solving and organizational skills. Demonstrated ability to enhance patient interactions and support clinical staff, ensuring seamless office operations and high-quality patient care.
Overview
30
30
years of professional experience
Work History
Medical Receptionist
The Surgery Center at Hamilton
03.2006 - Current
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistant
- Delivered administrative and customer service to enhance patient experience and streamline workflows.
Front Desk Manager
Ramada Hotel
Newark
02.1996 - 09.2005
- Managed front desk operations for a busy hotel environment.
- Supervised and trained front desk staff to ensure excellent service.
- Collaborated with housekeeping to ensure room readiness for guests.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
Education
SCS Technical Institute
Brooklyn, NY06-1987
High School Diploma -
Bay Ridge High School
Bay Ridge, NY06-1984
Skills
- Patient check-in and appointment scheduling
- Problem solving
- Team collaboration
- Reminder and callback management
- Co-payment collection
- Effective communication
- Self-motivation
Timeline
Medical Receptionist
The Surgery Center at Hamilton
03.2006 - Current
Front Desk Manager
Ramada Hotel
02.1996 - 09.2005
SCS Technical Institute
High School Diploma -
Bay Ridge High School