Scot Coberly

• Communicated with customers and vendors positively with particular attention to problem resolution.
• Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
• Consistent Top Producer in F&I Income and Customer Satisfaction.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
• Built loyal account base and long-term business relationships with Fleet accounts

Top producing Sales Consultant from 1999 until 2000

Salesman of the Year 1997-1999

Never below Zone in Customer Service Index

Truck Inventory Ordering Assistant

Floor Sales Management

• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
• Upheld company policies and implemented standards fairly.
• Maintained extensive knowledge of company products and services.
• Handled customer relations issues, enabling quick resolution and client satisfaction.

• Communicated with customers and vendors positively with particular attention to problem resolution.
• Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
• Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
• Assisted in recruiting, hiring and training of team members.
• Consistently Top Producer in F&I Income
• Resolved problems, improved operations and provided exceptional service
• Increased customer satisfaction by resolving issues

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes for clients.
• Handled customer relations issues, enabling quick resolution and client satisfaction
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies

• Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
• Highest CSI in my store and PNW Zone
• Internet Manager
• Delivered most new cars in Store
• Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Exceeded all Sales goals month over month from previous year (2004)
• New Car Manager in charge of ordering inventory
• Supervised sales team of 16 people, stepping in to support employees and deliver smooth sales processes for clients

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Established and cultivated solid business relationships with new or existing customers.
• Prepared DMV and Titling paperwork for various states