Cerner
Scoti Tanula
South Milwaukee,WI
Summary
Hardworking, passionate, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Detail-oriented team player with ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Mental Health Technician / Unit Secretary
Rogers Behavioral Health
West Allis , WI
08.2018 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained electronic filing systems and categorized documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed incoming calls and directed to appropriate department.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Developed and maintained positive relationships with patients to create safe and supportive environment.
- Implemented evidence-based therapeutic interventions to help patients manage mental health difficulties.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Daycare Aide
All Saints Catholic Academy
Ironwood , MI
02.2018 - 07.2018
- Worked with infants in nursery.
- Managed after-school care of children from preschool age to fourth grade.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Logged information regarding naps, feedings and any medications administered.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Monitored children's activities to verify safety and wellbeing.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Responded to inquiries from parents and guardians.
- Completed educational training required for a childcare setting.
Bartender
Brite Spot 1
Hurley, WI
02.2016 - 02.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Silver Street Pit Stop
Hurley, WI
02.2016 - 01.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Built relationships with vendors to manage orders and negotiate costs.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Cook food for customers
Education
Associate of Science - Psychology
Milwaukee Area Technical College
Oak Creek, WI 08.2022 - Current
No Degree - Psychology
Gogebic Community College
Ironwood, MI 05.2001 -
High School Diploma -
AD Johnston High School
Bessemer, MI 01.2015 - 05.2015
Skills
Nursing Station Operations
Teamwork and Collaboration
Dependable and Responsible
Good Telephone Etiquette
Unit Secretary Training
Verbal & Written Communication
Clerical Support
Inpatient Care
Problem solving
Self-motivated
Attention to Detail
Software
Microsoft Teams
Microsoft Office
Interests
Reading
Embroidery
Mental Health
Timeline
Associate of Science - Psychology
Milwaukee Area Technical College
08.2022 - Current
Mental Health Technician / Unit Secretary
Rogers Behavioral Health
08.2018 - Current
Daycare Aide
All Saints Catholic Academy
02.2018 - 07.2018
Bartender
Brite Spot 1
02.2016 - 02.2017
Bartender
Silver Street Pit Stop
02.2016 - 01.2017
High School Diploma -
AD Johnston High School
01.2015 - 05.2015
No Degree - Psychology
Gogebic Community College
05.2001 -