Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Scotland Collins

Danville,VA

Summary

I wish to provide my energy, education, strong work ethic, and natural leadership to a business that will not only provide opportunities for my continued professional development, but also the overall long-term success of the business. I will bring to my employer experience in managing programs within a budget and a willingness to work where and as needed to ensure the job is completed both accurately and efficiently. I have an ability and willingness to learn specialized skills quickly.

Overview

7
7
years of professional experience

Work History

Mail Carrier

USPS
02.2022 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Distributed mail on foot to residences and businesses, delivering to approximately 800 customers per shift.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.

Machine Operator

Pella Windows
03.2020 - 11.2020
  • Machine operator is responsible for operating multiple machines to create parts for window completion
  • Responsibilities also include reading and implanting the detailed data sheet information into the designated machine to create the desired part
  • Attention to detail is required to determine if each part has been completed or additional work needs to be done before completion can be recorded
  • Machine breakdown and cleaning is required at the end of each shift.

Customer Service Lead • Supervisor

Food Lion
08.2018 - 03.2020
  • Customer service team leads coordinate staff responsible for providing customer service to company clients
  • The role of a customer service team lead is to motivate and coach customer service teams, to handle complex customer service issues, and to monitor team performance
  • This position showcases qualifications such as leadership, multitasking, conflict management, customer focus, and computer competences
  • Maintain current knowledge of office procedures and policies relating to cash reports, register checkups, deposits, checks, Weston union money orders, count and bundle all the money, and I use spreadsheets to enter in all the money.

Waitress/Cook

Short Sugars
09.2017 - 06.2018
  • Responsible for taking orders and serving food and beverages to guests
  • We play an important role in guest satisfaction as they are also enjoying their meals and take action to correct any problems
  • The whole restaurant comes together as a team to make every customer happy.

Education

Diploma -

Rockingham County High School
Reidsville, NC
05.2020

Skills

  • Customer Service
  • Motivator
  • Team Oriented
  • Leadership
  • Management
  • Detail Oriented
  • Microsoft
  • Social Media
  • Data Reporting

References

  • Katie Parks, Co-worker at USPS, (540)243-8917
  • John Meadows, Co -Worker at USPS (434)251-6856
  • Heather Wheeler, Team Leader at Pella, (336) 932-3604

Timeline

Mail Carrier

USPS
02.2022 - Current

Machine Operator

Pella Windows
03.2020 - 11.2020

Customer Service Lead • Supervisor

Food Lion
08.2018 - 03.2020

Waitress/Cook

Short Sugars
09.2017 - 06.2018

Diploma -

Rockingham County High School

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Scotland Collins