Scotlyn Mclain
Roanoke,VIRGINIA
Summary
Dynamic Shift Supervisor with proven expertise in cash handling and employee training at Starbucks. Successfully enhanced customer satisfaction through effective complaint resolution and staff motivation. Demonstrated strong operations management skills, ensuring smooth service during peak hours while fostering a collaborative team environment. Committed to maintaining high standards of workplace safety and quality.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks, Barista
Roanoke, VA
10.2022 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Barista
Captain Curts Crab Oyster Bar
Sarasota, FL
02.2019 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Shift Supervisor
Starbucks, Barista
Sarasota, FL
04.2016 - 02.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
FLVS
Florida06.2018
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Staff development
- Inventory control and record keeping
- Operations management
- Safety awareness
- Inventory control
- Inventory management
Timeline
Shift Supervisor
Starbucks, Barista
10.2022 - 07.2024
Barista
Captain Curts Crab Oyster Bar
02.2019 - 03.2020
Shift Supervisor
Starbucks, Barista
04.2016 - 02.2019
FLVS