Scott Abrams
Bloomington,ID
Summary
Dynamic Parts Manager with a proven track record at Abra Collision, excelling in inventory control and customer satisfaction. Skilled in price quoting and parts pulling, I foster team collaboration and enhance operational efficiency, significantly improving service delivery and client relationships. Committed to achieving excellence in every aspect of parts management.
Overview
27
27
years of professional experience
Work History
Parts Counterman
Curry Auto Center
05.2022 - Current
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
Store Manager
Performance Refinish Supply
08.2020 - 03.2022
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Parts Manager
Abra Collision
01.2019 - 08.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Parts Counter Person
Curry Auto Center
05.1999 - 04.2018
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Education
High School Diploma -
BHSN
Bloomington, IN06-1994
Skills
- Price quoting
- Parts pulling
- Purchase troubleshooting
- Returns processing
- Excellent customer skills
- Very good communicating to others
Timeline
Parts Counterman
Curry Auto Center
05.2022 - Current
Store Manager
Performance Refinish Supply
08.2020 - 03.2022
Parts Manager
Abra Collision
01.2019 - 08.2020
Parts Counter Person
Curry Auto Center
05.1999 - 04.2018
High School Diploma -
BHSN