Driven leader with 30 years of experience in business planning and oversight. Outgoing and enthusiastic leader able to manage and motivate various types of employees.
Overview
37
37
years of professional experience
Work History
Branch Operations Supervisor
FirstBank Holding Company
10.2019 - Current
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Managed daily branch operations, ensuring smooth functioning and adherence to company policies.
Enhanced customer satisfaction through timely resolution of client queries and prompt assistance.
Improved branch efficiency by streamlining processes and implementing new operational strategies.
Store Manager
TJMaxx
10.2017 - 10.2019
Sales increase in all stores of 5-10% in every store managed
Set effective store schedules based on fore-casted customer levels, individual employee knowledge and service requirements
Interviewed job candidates and made staffing decisions based upon store need and experience
Store Manager
TJMaxx
09.2000 - 10.2017
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Store Manager
HomePlace
02.1996 - 09.2000
Assistant Store Director
Toys R Us
09.1987 - 02.1996
Education
High School Diploma -
Agua Fria High School
Avondale, AZ
05.1987
Some College (No Degree) - Business
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
Skills
Team leadership and coaching
Maximizing profitability
Excellent customer service skills
Staff training and development
Accomplishments
Rolled out new scheduling program for TJMaxx
Increase in sales/profit every year with a reduction in shrink
President Club 2 years
Consistent top ten volume in the Region
References
Mike Jaramillo District Manager 303-507-5631
Danielle Mitchell 678-570-1143
Timeline
Branch Operations Supervisor
FirstBank Holding Company
10.2019 - Current
Store Manager
TJMaxx
10.2017 - 10.2019
Store Manager
TJMaxx
09.2000 - 10.2017
Store Manager
HomePlace
02.1996 - 09.2000
Assistant Store Director
Toys R Us
09.1987 - 02.1996
High School Diploma -
Agua Fria High School
Some College (No Degree) - Business
Maricopa Community Colleges - Rio Salado Community College