Scott Baker
State Farm Insurance
Atlanta,GA
10
years of professional experience
Offering excellent customer service and communication skills, ready to learn and grow. Brings solid understanding of customer needs and ability to handle inquiries effectively.
Work History
Claim Associate
2 Years- Processed and evaluated insurance claims to ensure compliance with company policies and industry regulations.
- Collaborated with policyholders to gather necessary documentation for claim assessments.
- Communicated effectively with internal teams to expedite claim resolution and improve customer satisfaction.
- Utilized claims management software to track and document claim statuses accurately.
Customer Servicer Represtentative
8 Years 1 Month- Managed daily service requests, ensuring timely resolution and customer satisfaction.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
Master of Science
Skills
Customer service and retention
Time management
Excellent communication
Reliability
Timeline
Claim Associate
State Farm Insurance
08.2024 - CurrentRead More
Customer Servicer Represtentative
Allstate Insurance Co
06.2016 - 07.2024Read More
Xavier University
Master of Science
Read More