Scott Biernacki
LAGUNANIGUEL,CA
Summary
Operations Manager with expertise in process optimization and cost control achieved significant improvements through collaboration with consultants and area leaders. Engaging Sales Associate dedicated to enhancing customer service and driving sales performance while fostering strong team support and customer relationships.
Overview
15
15
years of professional experience
Work History
Operations Manager
Target
Mission Viejo, CA
07.2013 - Current
- Led Target store operations across sales floor, backroom, and guest service areas.
- Managed team member schedules, task assignments, and daily workload planning.
- Monitored inventory levels, replenishment, and merchandise presentation standards.
- Coordinated fulfillment, pickup, and inbound receiving workflows.
- Trained team members on safety, procedures, and service expectations.
- Resolved guest concerns and supported consistent guest service delivery.
- Reviewed store compliance with safety, cleanliness, and operational policies.
- Partnered with leaders to improve process flow and team communication.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised operations staff to ensure task completion and adherence to policies. by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with team leaders on quality audits.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Created detailed reports on the performance of individual departments within operations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows, and promotional initiatives.
- Presented performance and productivity reports to supervisors.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Oversaw financial management, budget management, accounting and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Measured and reviewed performance via KPIs and metrics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Developed key performance indicators to measure effectiveness of operational processes.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
Financial Consultant
American Educational Service
Mission Viejo, California
05.2011 - 07.2013
- Debt Relief and Interest rate reduction Programs
- Advised student borrowers on optimal repayment options for educational service accounts, facilitating informed decisions.
- Explained federal loan terms and repayment obligations, ensuring borrower understanding and compliance.
Education
Tesoro HighSchool
Mission Viejo, CASome College (No Degree) - Communications
Mt. San Antonio College
Walnut, CASkills
- Inventory control
- Budget management
- KPI analysis
- SOP development
- Team leadership
- Problem solving
- Negotiation skills
- Customer engagement
- Sales process
- Cross-selling products and services
- Adaptive selling techniques
- Networking
Timeline
Operations Manager
Target
07.2013 - Current
Financial Consultant
American Educational Service
05.2011 - 07.2013
Tesoro HighSchool
Some College (No Degree) - Communications
Mt. San Antonio College